Antoinette Wilson
Gunnison,CO
Summary
At Gunnison County Electric Association, I excelle as a Member Support Specialist, enhancing customer relations through effective problem-solving and respectful communication. My introduction of a new collection process significantly improved unpaid balance recovery. Skilled in NICS and IVUE systems and known for exceptional patience, I consistently delivered positive outcomes and strong member support.
Overview
8
8
years of professional experience
Work History
Member Support Specialist
Gunnison County Electric Association
03.2016 - Current
- Provide Exceptional Member Support every day with a positive attitude by promptly answering incoming phone calls , resolving billing issues, posting member payments accurately and in a timely manner, Transferring Electric Services.
- Assist Members/ Customers resolve their questions and concerns while developing strong relationships with members through respectful genuine communication and effective problem-solving skills, knowledge of products and services when assisting customers with inquiries, contributing to member knowledge and increased upsell opportunities.
- Work with the internal departments of the Coop including Billing, Technical Support, Operations, Accounting when necessary to resolve customer concerns and needs.
- Assist members with system issues by educating members on services available as well as on required forms and technical processes.
- To streamline and recover higher percentage of unpaid balances on electric accounts I introduced and implemented a new collection process with a new collection agency for Gunnison County Electric Assn.
Education
GED -
Golden High School
Golden, CO1978
Skills
- Patience and composure
- 10 key
- Customer Service
- Call center experience
- Work with NICS and IVUE Systems
- Problem-solving abilities
- Time Management
- Customer Relations
- Experience with Cash Drawer/Posting
Timeline
Member Support Specialist
Gunnison County Electric Association
03.2016 - Current
GED -
Golden High School