Cortlyn Walker
Sandy
Summary
Patient and composed Member Support Specialist with expertise in transaction processing and member engagement. Committed to enhancing customer experiences through effective communication and teamwork.
Overview
9
9
years of professional experience
Work History
Member Support Specialist
DMBA
11.2022 - Current
- Provided exceptional support to members through prompt resolution of inquiries and concerns.
- Collaborated with cross-functional teams to enhance member experience and streamline processes.
- Managed call volumes while maintaining a professional demeanor and providing accurate information to each caller.
- Maintained detailed records of all member interactions, ensuring accurate documentation for future reference or follow-up actions needed.
- Actively participated in team meetings, sharing insights on how to improve customer experience across various touchpoints within the organization.\
- Help with Retirement (level 1) processing to ensure members receive their Pension benefit as a retired emplyee.
Orthodontic Assistant
Omana Orthodontics
01.2017 - 10.2022
- Assisted in patient preparation and comfort during orthodontic procedures.
- Maintained inventory of dental supplies, ensuring readiness for daily operations.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Trained new staff on clinical procedures, safety protocols, and office policies.
- Set appointments and made follow-up calls.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Contributed to successful treatment outcomes by accurately taking dental impressions, X-rays, and intraoral scans.
Education
Associate of Arts - Elementary Education
Salt Lake Community College
Salt Lake City, UT05-2017
Skills
- Patience and composure
- Exceptional communication
- Transaction processing
- Customer service
Timeline
Member Support Specialist
DMBA
11.2022 - Current
Orthodontic Assistant
Omana Orthodontics
01.2017 - 10.2022
Associate of Arts - Elementary Education
Salt Lake Community College