Summary
Overview
Work History
Education
Skills
Timeline
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Amy Slane

Massillon

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

10
10
years of professional experience

Work History

Member Support Specialist

OneShare Health
09.2023 - Current
  • Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
  • Monitored trends in member feedback data to identify areas of opportunity for enhancing support services offered by the company.
  • Maintained detailed records of all member interactions, ensuring accurate documentation for future reference or follow-up actions needed.
  • Served as a liaison between internal departments including billing, technical support, sales and marketing when necessary to resolve customer escalations.

Scheduler

Protec Repair
05.2021 - 07.2023
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.

911 Dispatcher

City of Canton
06.2020 - 05.2021
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.

Billing Specialist

US Acute Care Solutions
01.2015 - 05.2021
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Education

High School Diploma -

Bellevue High School
Bellevue, OH
08-1996

Skills

  • Patience and composure
  • Exceptional communication
  • Cross-functional coordination
  • Time management
  • Verbal and written communication
  • Customer/Client relations
  • Customer service
  • Call center experience
  • Data entry
  • Appointment scheduling
  • Organization skills
  • Telephone skills

Timeline

Member Support Specialist

OneShare Health
09.2023 - Current

Scheduler

Protec Repair
05.2021 - 07.2023

911 Dispatcher

City of Canton
06.2020 - 05.2021

Billing Specialist

US Acute Care Solutions
01.2015 - 05.2021

High School Diploma -

Bellevue High School

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Amy Slane