Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Ullmann

Charlotte,NC

Summary

Adept at enhancing member satisfaction and streamlining operations, my tenure at Carolinas Telco Federal Credit Union showcases a blend of exceptional communication and member account management. Achievements include developing training materials that elevated team proficiency and analyzing marketing data to boost campaign performance, demonstrating both my analytical prowess and commitment to customer service excellence.

Overview

30
30
years of professional experience

Work History

Member Support Specialist

Carolinas Telco Federal Credit Union
01.2010 - 05.2021
  • Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
  • Assisted in the development of training materials for new hires, boosting overall team proficiency levels within the department.
  • Monitored trends in member feedback data to identify areas of opportunity for enhancing support services offered by the company.

Head Teller / Operations Supervisor

Carolinas Telco Federal Credit Union
01.1994 - 01.2010
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Trained newly hired tellers while performing all required duties.

Switchboard Operator / Marketing Data Analyst

Carolinas Telco Federal Credit Union
11.1991 - 01.1994
  • Connected callers with appropriate professional, department, or business.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
  • Enhanced marketing campaign performance by analyzing and interpreting data from various sources.

Education

No Degree - Psychology

Central Piedmont Community College
Charlotte, NC

High School Diploma -

Carolina Christian Day School
Charlotte, NC
05-1987

Skills

  • Patience and composure
  • Exceptional communication
  • Cross-functional coordination
  • Customer service
  • Member account management

Timeline

Member Support Specialist

Carolinas Telco Federal Credit Union
01.2010 - 05.2021

Head Teller / Operations Supervisor

Carolinas Telco Federal Credit Union
01.1994 - 01.2010

Switchboard Operator / Marketing Data Analyst

Carolinas Telco Federal Credit Union
11.1991 - 01.1994

No Degree - Psychology

Central Piedmont Community College

High School Diploma -

Carolina Christian Day School
Donna Ullmann