Donna Ullmann
Charlotte,NC
Summary
Adept at enhancing member satisfaction and streamlining operations, my tenure at Carolinas Telco Federal Credit Union showcases a blend of exceptional communication and member account management. Achievements include developing training materials that elevated team proficiency and analyzing marketing data to boost campaign performance, demonstrating both my analytical prowess and commitment to customer service excellence.
Overview
30
30
years of professional experience
Work History
Member Support Specialist
Carolinas Telco Federal Credit Union
01.2010 - 05.2021
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Assisted in the development of training materials for new hires, boosting overall team proficiency levels within the department.
- Monitored trends in member feedback data to identify areas of opportunity for enhancing support services offered by the company.
Head Teller / Operations Supervisor
Carolinas Telco Federal Credit Union
01.1994 - 01.2010
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Trained newly hired tellers while performing all required duties.
Switchboard Operator / Marketing Data Analyst
Carolinas Telco Federal Credit Union
11.1991 - 01.1994
- Connected callers with appropriate professional, department, or business.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Enhanced customer satisfaction by promptly addressing inquiries and directing them to the appropriate department.
- Enhanced marketing campaign performance by analyzing and interpreting data from various sources.
Education
No Degree - Psychology
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
Carolina Christian Day School
Charlotte, NC05-1987
Skills
- Patience and composure
- Exceptional communication
- Cross-functional coordination
- Customer service
- Member account management
Timeline
Member Support Specialist
Carolinas Telco Federal Credit Union
01.2010 - 05.2021
Head Teller / Operations Supervisor
Carolinas Telco Federal Credit Union
01.1994 - 01.2010
Switchboard Operator / Marketing Data Analyst
Carolinas Telco Federal Credit Union
11.1991 - 01.1994
No Degree - Psychology
Central Piedmont Community College
High School Diploma -
Carolina Christian Day School
Similar Profiles
Rebecca E LacyRebecca E Lacy
Executive and Branch Member Services at Carolinas Telco Federal Credit UnionExecutive and Branch Member Services at Carolinas Telco Federal Credit Union
Nikkia ForemanNikkia Foreman
Business Systems Team Lead at Carolinas Telco Federal Credit UnionBusiness Systems Team Lead at Carolinas Telco Federal Credit Union
Breanna O. CallowayBreanna O. Calloway
Financial Services Officer II at Baton Rouge Telco Federal Credit UnionFinancial Services Officer II at Baton Rouge Telco Federal Credit Union