Summary
Overview
Work History
Education
Skills
Timeline
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Antoinette Wimberly

Sacramento,CA

Summary

Knowledgeable Dispatcher with 9 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

9
9
years of professional experience

Work History

Dispatcher

Fowler Enterpise LLC
Sacramento, CA
01.2015 - Current
  • Assigned drivers to appropriate routes based on customer needs.
  • Maintained logs of all incoming calls and assigned tasks.
  • Provided timely updates to customers regarding their orders or requests.
  • Received and dispatched calls for services.
  • Updated records of driver locations, delays, and cancellations.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Resolved customer complaints related to service issues or delays.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

High School Diploma -

Florin High School
Sacramento, CA
06-2008

Skills

  • Dispatch Coordination
  • Customer Relations
  • Schedule Management
  • Driver communication
  • Route Planning
  • Route Navigation
  • Data Entry
  • Customer Relationship Management
  • Scheduling
  • Inbound and Outbound Calling
  • Customer Service
  • Service Upselling
  • Problem Resolution

Timeline

Dispatcher

Fowler Enterpise LLC
01.2015 - Current

High School Diploma -

Florin High School

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Antoinette Wimberly