Financial Counselor/Cashier
Antoinette Wobbe
Carlinville Area Hospital
Shipman,IL
Professional Summary
Customer/patient oriented team player with expertise in customer service relations.. Dependable and courteous self-starter seeking a permanent position with your company.
Work History
Financial Counselor/Cashier
7 Years 1 Month- Personable and friendly Financial Counselor with three years of experience assisting patients with financial assistance and maneuvering Medicaid and LINK Card paperwork.
- Posting commercial insurance payments to patient accounts
- Posting all personal payments to patient accounts
- Submitting delinquent accounts to collections.
- Identified healthcare resources and programs for patients unable to meet financial obligations.
Receptionist/Front Desk Clerk
1 Year 5 Months- Input information from customer calls and onsite service visits into the company's system using CPSI
- Greet patients and visitors with courtesy and enthusiasm
- Collect all demographic information
- Verify insurance coverage and notify patients of their coverage
- Collect copays for services
- Work with commercial and state insurances
- Verify worker's compensation and/or automobile accident information
- Schedule patients for initial appointments and coordinate multiple appointments between therapists
- Faxing, filing and answering phones
- Communicate with physician office to schedule post surgical patients.
Patient Services Representative
9 Months- Excellent customer service skills
- Registering and scheduling patients for appointments and procedures
- Verifying insurance and demographic information
- Faxing, filing and answering phones
- Knowledge of FMLA paperwork
- Knowledge of Record Releases
- Collecting copays and depositing those payments according to guidelines.
Patient Access Representative
1 Year 4 Months- Admissions quickly and efficiently
- Completing all patient files in a timely manner
- Responsible for admissions in the Emergency Room, Direct Admissions, surgical, and outpatient.
- Responsible for any changes or corrections to the admissions
- Providing excellent customer service and compassion for our patients
- Verifying Medical Necessity for Medicare patients
- Collecting co-payments and depositing those payments according to the patient access guidelines.
Supervisor/Lead
13 Years 7 Months- Compile and balance cash receipts at the end of the day or shift
- Perform various financial activities such as cash handling, deposit preparation, and payroll
- Supervise and participate in kitchen and dining area cleaning activities
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards
- Record production, operational, and personnel data on specified forms.
Education
Certification in Medical Billing and Coding in ICD-10 - General Studies
No Degree - Banking And Financial Support Services
High School Diploma
Skills
Excellent customer service skills. (15+ years)
Medical coding (1 year)
Medical Terminology (3 years)
(Receptionist (4 years)
ICD-10
Medical Office Experience
Insurance Verification
Hospital Experience
Assessments
Electronic Medical Records Knowledge — Highly Proficient
Knowledge of EMR data
associated privacy regulations
and best practices for EMR use.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification
or continued
Development in any professional field.
Additional Information
Skills
Excellent customer service skills Quick learner Excellent work ethic
Exceptional communication skills Creative problem solver
Medical coding and billing knowledge I am proficient on the computer and am willing and able
Medical Terminology knowledge to learn different programs.
Accomplishments
Helping patients navigate and enroll in the Medicaid and LINK card programs.
Timeline
Financial Counselor/Cashier
Carlinville Area Hospital
10.2019 - CurrentRead More
Receptionist/Front Desk Clerk
Carlinville Area Hospital
05.2018 - 10.2019Read More
Patient Services Representative
BJC-Memorial Medical Group
08.2016 - 05.2017Read More
Patient Access Representative
Anderson Hospital
04.2015 - 08.2016Read More
Supervisor/Lead
Sodexo
05.2000 - 12.2013Read More
Southwestern Illinois College
No Degree from Banking And Financial Support Services
01.1987 - 05.1990Read More
O'Fallon Township High School
High School Diploma
1983.08 - 1987.01Read More
U.S Career Institute
Certification in Medical Billing and Coding in ICD-10 from General Studies
Read More