Flexible and versatile – able to complete challenging work under pressure. Poised and competent with the ability to transcend cultural differences. Excellent team-building skills. Friendly character
Overview
8
8
years of post-secondary education
6
6
years of professional experience
Work History
Assistant Tax Practitioner
Community Tax
Chicago, IL
09.2019 - 12.2020
Assisted licensed practitioners and attorneys
Contacted IRS on the client's behalf
Assisted the manager
Created Excel Sheets
Communicated with clients about various updates
Requested clients tax transcripts
Processed payments
English Teacher
I2 Education
Nanchang, China
08.2018 - 08.2019
Integrated technology into classroom settings to engage students and diversifyinstruction.
Several English materials were used to teach these English courses;such as videos, English music, books, etc.
Built life-long learning skills and strong study habits in students to help eachprepare for higher-level education in English speaking countries.
Used a variety of teaching techniques to encourage student critical thinking anddiscussion in the English course.
Combined discipline plan with effective measures and lesson plans to increaseconcentration, participation, and progress student accountability.
Developed class learning plans to meet all-district and statement requirements forinstruction.
VIP Supervisor
Live Nation
Chicago, IL
05.2018 - 08.2018
Assisted the manager.
Assessed employees' strengths and delegate tasks based upon expertise andknowledge.
Created daily/weekly schedules and Conducted team meetings.
Developed positional rotation to support continuous improvement.
Identified and corrected performance and personnel issues.
Receptionist
Monmouth College
Monmouth, IL
08.2016 - 05.2018
Kept reception area clean and organized to offer a positive first impression to everyvisitor.
Compiled and produced documents and reports and filed, copied, or faxed requiredpapers to appropriate parties.
Directed clients to appropriate personnel to address concerns, resolved complaints,or answered account-related questions.
Organized and updated daily/weekly schedules as well as monthly calendarobligations for various levels of management and staff.
Met incoming customers with a professional approach.
Hospitality Specialist
Monmouth College
Monmouth, IL
08.2016 - 05.2018
Provided friendly attentive service to guests, clarifying any customer issues orconcerns.
Served catered food.
Decorated venues.
Quickly and courteously resolved all guest problems and complaints.
Assisted the manager.
English Tutor/TEFL Tutor
Jiangxi University
Nanchang, China
10.2017 - 02.2018
Attended to students in the classroom, study area, and home environments tomaximize support.
Supported students by identifying and addressing specific concerns.
Reinforced classroom learning with additional discussion and specially preparedproblems.
Taught students how to study, take notes, and complete test questions.