Antoinette Yancey
Leland,NC
Summary
Dedicated Medical Support Assistant with Veterans Health Administration experience in enrollment, patient registration, benefits determination, and care coordination. Interprets VA policies, resolves complex veteran issues, and collaborates with clinical teams to enhance patient care. Graduate of the VA Aspiring Supervisor Program and VA Leadership Academy, committed to mentoring staff and improving workflows to support high-quality care for veterans.
Overview
5
5
years of professional experience
Work History
Advanced Medical Support Associate (AMSA)GS-6
Veterans Health Administration
Wilmington, North Carolina
09.2025 - Current
- Coordinated enrollment and eligibility services for veterans, ensuring compliance with VA policies and enhancing access to care.
- Serve as the primary point of contact for veterans,providers,and interdisciplinary healthcare teams to coordinate patient care.
- Resolve complex enrollment,scheduling and eligibility issues while maintaining exceptional customer service.
- Collaborated with clinical staff to streamline workflows, resulting in timely delivery of healthcare services.
- Support clinic operations by prioritizing workload and adapting to changing organizational needs.
Advanced Medical Support Associate(AMSA) GS-6/
Veterans' Health Administration
Baltimore, Maryland
11.2023 - 09.2025
- Determined eligibility and enrolled veterans into VA healthcare systems, ensuring access to necessary healthcare services.
- Educated veterans regarding the Pact Act,Agent Orange,TERA,and available Va healthcare benefits.
- Processed Veteran Health Identification Cards(VHIC),demographic updates,legal documentation,and benefit applications.
- Utilized Vista,CPRS,VES,VBMS,VIS,ILER,IBS, BIPOINTE and EDIS systems to maintain accurate patient records.
- Cross-trained in multiple departments to enhance operational efficiency. in the Emergency Department,supporting patient registration,admissions,and emergency operations.
- Participated in Veteran Outreach Clinics to improve access to healthcare services.
Career Coach
KRA Corporation
Washington, DC
06.2022 - 09.2023
- Conducted employment assessments and crafted individualized employment plans to align with client goals.
- Delivered career coaching,workforce development,and employment counseling services.
- Facilitated workshops on interviewing,resume writing, and job readiness
- Ensured documentation accuracy to support employment outcomes and monitored employment outcomes.
Career Agent
KRA Corporation
Baltimore, Maryland
06.2021 - 06.2022
- Assisted clients in developing employment plans and improving workforce readiness skills.
- Coordinated with community partners to connect clients with vital employment resources, facilitating job placement opportunities.
- Managed participant caseloads, ensuring adherence to program compliance and enhancing participant support.
- Maintained accurate case documentation and participant records.
Education
Bachelor of Science - Health Information Management
Coppin State University
Baltimore, Maryland05-2024
Associate of Arts - General Studies
Community College of Baltimore County
Baltimore, Maryland05-2016
Skills
- Enrollment & Eligibility
- Patient Access
- Medical Records
- Vista, CPRS
- HIPAA Compliance
- Workflow Coordination
- Scheduling Operations
- Process Improvement
- Staff Onboarding
- Staff Leadership
- Team Collaboration
- Customer Service
- Conflict Resolution
- Microsoft Office
Affiliations
- Graduate ,VA Aspiring Supervisor Program
- Graduate ,VA Leadership Academy
- Active member ,Veterans Administration Employee Association
- Preceptor for new employees and team members
- Recognized for professionalism,teamwork, and exceptional customer service
Timeline
Advanced Medical Support Associate (AMSA)GS-6
Veterans Health Administration
09.2025 - Current
Advanced Medical Support Associate(AMSA) GS-6/
Veterans' Health Administration
11.2023 - 09.2025
Career Coach
KRA Corporation
06.2022 - 09.2023
Career Agent
KRA Corporation
06.2021 - 06.2022
Bachelor of Science - Health Information Management
Coppin State University
Associate of Arts - General Studies
Community College of Baltimore County