Tracey P Potts
Port Saint Lucie,FL
Summary
Dedicated and empathetic Advanced Medical support Assistant, offering experience in direct Veteran care and medical office management experience. Committed to obtaining highest level of Veteran satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with Veterans through excellent communication and interpersonal skills.
Overview
29
29
years of professional experience
Work History
Advanced Medical Support Assistant GS 6 Step 6
VA Medical Center
West Palm Beach, FL
08.2022 - Current
- Updated outdated patient information to maintain current records.
- Scheduled Veterans appointments daily.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Documented notes during patient visits.
- Provided support to physicians by entering orders into the computerized order entry system accurately.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Verified patient insurance coverage for services rendered at the facility.
Nursing Assistant Med Tech GS-5 S-6
F/T, VA Medical Center, Community Living Center
West Palm Beach, FL
02.2012 - 08.2022
- Duties include Observe report and document all changes in Patient conditions monitor and vital signs, EKGs Lab work (blood draws and specimens) perform all nursing care duties timely, accurately and safely, recognizes and responds appropriately in situations requiring emergency measures
- Assist Veterans with Prosthetists rehabilitation skills back to activities of daily living.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Maintained sanitary conditions by providing immediate wound care and dressing changes.
- Recorded patient conditions and vital signs before and after medical operations.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Delivered high level of care to every patient.
CNA/Unit Support Assistant
Hospice Of Palm Beach County
West Palm Beach, FL
01.2001 - 02.2012
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Unit Secretary
F/T, Hospice of Palm Beach County/ JFK Medical Hospital
01.1995 - 12.2000
- Mastery of essential Office skills Including several computer programs admissions/discharges assimilating and distributing patient Info
- And documentation, print care plans
- Assist Social worker and volunteers
- CHPNA-Certified Hospice Palliative Nursing Assistance providing Quality care to patient and family during critical time.
MEDICAL Records clerk II
Beach
- County Sheriffs Ofice (PBSO)
- Pull records for clinics, prepare records for Border Patrol/State prison and Federal ( FBOP) assist Nursing Staff and Medical Infirmary, prepare copies for Attoneys, answer telephones,comply with Customers service and HIPPA.
Education
High School Diploma -
Oxford Academy
Fort Lauderdale, FL05.1988
Skills
- Skills & Abilities
- Customer service
- Highly motivated, reliable and responsible, self- starter detailed oriented Adaptable to any Job requirement Organized with work and prioritizing assignment to ensure task are completed timely
- Computer skills
- Exceptional communication skills
- Good listening skills Great communication skill with co- workers, clinical providers Doctors and Management Great customer service skills Ability to adjust to change or workload in a pleasant manner, can handle differences of opinion Assist other multitask and function as a team player Maintain Veterans privacy
- Friendly, positive attitude
- Critical thinking
- Drafting legal documents
- Legal documentation and reporting
- Understanding of privacy regulations
- Emergency protocols
- Active Listening
- Works Well Under Pressure
References
References available upon request.
Timeline
Advanced Medical Support Assistant GS 6 Step 6
VA Medical Center
08.2022 - Current
Nursing Assistant Med Tech GS-5 S-6
F/T, VA Medical Center, Community Living Center
02.2012 - 08.2022
CNA/Unit Support Assistant
Hospice Of Palm Beach County
01.2001 - 02.2012
Unit Secretary
F/T, Hospice of Palm Beach County/ JFK Medical Hospital
01.1995 - 12.2000
MEDICAL Records clerk II
Beach
High School Diploma -
Oxford Academy
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