Vanessa King

• Managing patient scheduling ensuring that the RTC is placed in the correct clinic with and provider.
• Managing high call volume of 30-50 daily, addressing patient inquiries and concerns with professionalism and empathy.
• Providing exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
• Assist in training new staff members on clinic protocols
• Assisting with patient inquires/ urgency upon a call or walk-in to the triage nurse staff or clinical staff
• Mailing out patient appointment list and No Show Letters
• Verifying patient demographics to ensure that address, phone line are up to date
• Verifying patient insurance/ updating it on Insurance Capture Buffer so the patient is billed correctly
• Always maintaing compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
• Promoted effective communication among medical staff by serving as a reliable liaison between all clinical providers
• Resolved customer inquiries and issues through effective communication and problem-solving techniques.
• Make sure clinic is restocked with supplies that is used on the daily

• Collecting lab specimens.
• Answering phones.
• Scheduling appointments
• Filling out billing and patient forms
• Complied with HIPAA and OSHA regulations.
• Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.
• Demonstrated proficiency in taking medical histories, vital signs

• Answer general questions about unemployment benefits

• Assist with claiming weeks for benefits

• Assisted with pin and password resets for accounts

• Remove all trash from aircraft

• Clean and restock all lavatories

• Clean and restock snack bar

• Clean all seats, seat back pockets, tray tables and replace soiled magazines

• Clean aircraft floor

• Provided direct care supervision for youth

• Ensured all forms and progress notes based program met compliance with state and federal requirements.

• Supervision of youth during school hours, recreations, all meals times, and sleeping
• Assist in all codes with regarding takedowns