Anton Armstrong
Southfield,MI
Summary
I am seeking a position where I can develop and excel while giving my best to an employer. I am a sincere, reliable, outgoing and dedicated individual who has a great deal of ambition. I have an adequate amount of knowledge in customer service and I am very technologically savvy. I love to learn, and am always up to a challenge.
Overview
13
13
years of professional experience
Work History
Process Guide/Amnesty
Amazon
07.2023 - Current
- Supported inbound and outbound teams to meet daily productivity goals by ensuring good floor health for Kiva A01-A04
- Managed disabled robotic drives on the Kiva Floor
- Preparing and implementing training plans for associates.
Customer Service Representative
IKEA
03.2022 - 07.2023
- Creates a positive customer experience by ensuring accurate transactions and/or orders
- Provides the customer with a simple and smooth returns and exchange experience
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up.
Delivery Driver/Customer Service Representative
AJF Express (Amazon Contractor)
11.2020 - 12.2021
- Issued customers assistance with billing procedures, processed payments
- Documented conversations with customers to track requests, problems
- Decreased problematic customer concerns, maintaining calm, friendly demeanor
- Delivered packages to customers in a timely fashion.
Produce Manager
Kroger
01.2012 - 10.2020
- Trained, managed and motivated employees to promote professional skill development
- Received produce deliveries and unloaded produce
- Participated in quarterly inventory counts and conducted inventories.
Education
Certification - Software Developement
07.2024
Associates - Liberal Arts (General Studies)
01.2018
High School Diploma - undefined
01.2012
Skills
- Computer-savvy
- JavaScript
- Excellent communication skills
- Problem-solving abilities
- Self-starter
- Training and mentoring
- HTML
- CSS
- Debugging
- UX/UI Design
- React
- Databases
- SQL
- CRUD Operations
- Wireframing
- Scrum
- API
- Microsoft Office
Awards
Schoolcraft Foundation Award, 2016
Timeline
Process Guide/Amnesty - Amazon
07.2023 - Current
Customer Service Representative - IKEA
03.2022 - 07.2023
Delivery Driver/Customer Service Representative - AJF Express (Amazon Contractor)
11.2020 - 12.2021
Produce Manager - Kroger
01.2012 - 10.2020
Correlation One - Certification, Software Developement
Schoolcraft College - Associates, Liberal Arts (General Studies)
Southfield High School - High School Diploma,