NaTonya St Cyr

• Performed Data Entry and Data Capture
• Tagged claims to prepare for Shelf
• Using OCRs and processing claims
• Keyed accurate information into system
• Managed 8000 keystrokes
• Processing 7.50 hours of Keying Time
• Carried out day-to-day duties accurately and efficiently
• Learned new skills and applied to daily tasks to improve efficiency and productivity

• Fixed identified issues to increase productivity and boost workflows.
• Tested software to assess optimal in-project deployment.
• Resolved technical issues and forecasted troubleshooting complications during software trials.

▪ Managed to do smoke and regression testing to ensure reliability of the system after release

▪ Project/feature requirements analysis (both business and functional ones)

▪ Managed to report issues using Jira and monitoring the status

▪ Participating in daily Scrum meetings and sprint planning

▪ Performed API testing, creating collections and running different calls using Postman

• Fixed identified issues to increase productivity and boost workflows.
• Tested software to assess optimal in-project deployment.
• Resolved technical issues and forecasted troubleshooting complications during software trials.

▪ Developed Test cases against business requirements using TestRail

▪ Tracked and reporting defects in Jira bug tracking system

▪ Performed compatibility testing on a variety of mobile devices

▪ Effectively communicated, collaborated with the technical team

• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
• Maintained quality levels above prescribed minimums to support team productivity and efficiency.
• Verified and updated account information in company computer system.
• Identified and corrected data entry errors to prevent duplication across systems.
• Verified and logged deadlines in response to daily inquiries and requests.
• Updated departmental standard operating procedures and database to accurately reflect current practices.

• Provide Premium Customer Service Assist New Customers with Activating lines Assist Customers with initial setup for device Troubleshoot Jetpacks, Tablets, Mobile Devices, etc Educate Customer on How Devices Work.
• Sale Program Smart Home Support Educate Customers on Setting up there Accounts and Billing also.
• Performed customer service functions by answering 80 phone calls daily.
• Improved operations by working with team members and customers to find workable solutions.
• Protected company brand and improved customer satisfaction by finding creative solutions to problems arising from deliverables.

• Speak with Senior Citizens about Medicare Supplements Medicare Part A Medicare Part B Email, Fax and Mail out Documentation for policy holders and agents Verification information for Doctors and Hospitals Claims and Eobs.

• Process Medicaid and Medicare Claims.
• Process Different SOP Criteria's of the Claims.
• ICD 10 ICD 9.
• Excel.
• Microsoft Word.
• Production Based Environment.
• Process Claims within a timely manner.
• Data Entry.

• Educate Customers on the Bill and Plans and Services Process Payments for Customers Assist Customers with T-Mobile Website Basic Troubleshooting Resolve Customers Issues and Concerns Upgrade Customers Phones Offer Plans and Features to Customers.

• Bagged, wrapped and packaged purchases according to customer needs.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Provided every customer with professional and polite support for sales and service needs.
• Processed payments and maintained accurate drawers to meet financial targets.
• Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
• Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

• Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
• Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
• Handled emergency phone calls calmly and obtained pertinent information with composed approach.
• Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
• Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
• Responded to emergency calls routed by the automatic distribution system.
• Earned good attendance record and built reputation for being on time and ready to work.

• Used effective questioning techniques to clarify why debtors were delinquent.
• Handled irate customers smoothly to achieve performance targets.
• Entered customers' financial status information into system.
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
• Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.

• Evaluated customer account information to assess current issues and determine potential solutions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Reviewed account and service histories to identify trends and issues.
• Answered 50+ inbound calls per day and directed to designated individuals or departments.
• Consulted with customers to determine best methods to resolve service and billing issues.

• Evaluated client situations and recommended optimal products to meet individual needs.
• Interfaced with customers to bring accounts current with suitable repayment plans.
• Skip Tracing
• Assisted with Modifications for home loans
• Processed Payments with Customers
• Improved operations by working with team members and customers to find workable solutions.