Zaira Luna
Gainwell Technologies
Oklahoma City,OK
1
Language
11
years of professional experience
Experienced with high-level administrative tasks, ensuring smooth office operations. Utilizes advanced organizational and time-management skills to support executives effectively. Knowledge of handling confidential information with discretion and professionalism.
Work History
Senior Assistant Business Process Services
7 Months- Streamlined communication processes between departments to enhance operational efficiency.
- Implemented best practices for documentation management, improving accessibility and accuracy of records.
- Maintained strict confidentiality of sensitive information while managing complex filing systems for both physical documents and digital records.
- Developed training materials for new hires, fostering knowledge retention and skill development.
Call Center Representative
6 Years 4 Months- Assist callers on their Medicaid case along with making any changes they might need or getting them transferred to the correct department for assistance
- Managed high-volume inbound calls, providing exceptional customer service and support.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Trained new representatives on call handling techniques and company policies.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Tax Preparer
2 Months- Prepared and filed federal and state tax returns for diverse clientele.
- Reviewed financial documents to ensure compliance with regulations and accuracy of information.
- Assisted clients in understanding tax obligations and maximizing deductions.
- Conducted tax planning consultations to optimize financial outcomes for clients.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Sales representative and assistant manager
3 Years 1 Month- Developed and executed sales strategies to achieve monthly targets and enhance customer satisfaction.
- Trained and mentored new team members on product knowledge and effective sales techniques.
- Managed inventory levels, ensuring optimal stock availability for customer demands.
- Facilitated customer engagement initiatives, resulting in strengthened relationships and loyalty programs.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
High School
Skills
Data confidentiality
Document preparation
Organizational skills
Administrative duties
Administrative support
Data entry
Call Center
Problem-solving
Time management
Multitasking skills
Attention to detail
Computer skills
Communication skills
Adaptability
Process optimization
Additional Information
- Bilingual
- Work well with others
Languages
Spanish
Native or Bilingual
Timeline
Senior Assistant Business Process Services
Gainwell Technologies
01.2026 - CurrentRead More
Call Center Representative
MAXIMUS
03.2019 - 07.2025Read More
Tax Preparer
Gomez Tax Service
01.2019 - 03.2019Read More
Sales representative and assistant manager
MetroPCS
12.2015 - 01.2019Read More
Capitol hill high school
High School
Read More