Antonasia Kendrick
Douglasville,GA
Summary
Experienced Customer Service Specialist adept at prioritizing and multitasking in fast-paced setting. Works collaboratively with team members to accomplish personal and business objectives. Recognized for proficiency in handling escalated customer support issues. Highly knowledgeable about industry customers, products, services, and consumer trends. Committed to maintaining highest ethical standards while building strong customer relationships.
Overview
3
3
years of professional experience
Work History
Remote Paralegal
William F. Jordan & Associates
05.2023 - Current
- Built and sustained robust client relationships by meeting their requirements empathetically and professionally, leading to outstanding client satisfaction.
- Addressed and resolved client concerns by analyzing situations and providing effective solutions, showcasing exceptional problem-solving abilities.
- Enhance understanding and collaboration among clients and colleagues by conveying complex legal information clearly and concisely.
- Maintained a high level of attention to detail while organizing and managing legal documents, guaranteeing compliance with regulatory standards and accurate communication.
- Effectively supported legal proceedings by closely working with attorneys and team members, highlighting teamwork skills and adaptability in a dynamic environment.
QA Medical Document Processor (Contract)
RemX - Change Health Care
12.2022 - 04.2023
- Ensured the accuracy and compliance of medical documents by conducting thorough reviews, maintaining high standards of quality and efficiency despite tight deadlines.
- Evidenced ability to communicate effectively and build positive working relationships by collaborating with healthcare professionals to ensure the integrity of documents.
- Managed large volumes of documents with precision, showcasing strong time management skills and the ability to prioritize tasks and meet critical deadlines.
- Maintained quality standards by identifying discrepancies and inconsistencies in documents through the utilization of analytical skills and a keen attention to detail.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
CAPS Case Manager
State of Georgia - DECAL
06.2021 - 11.2022
- Delivers comprehensive child care financial assistance and social services to families, prioritizing innovation, system building, improved performance, and accountability.
- Provided direct information to families, bridging the gap caused by various barriers, such as limited internet access and low literacy levels. Ensured families fully understood child care options, allowing them to evaluate quality and make informed decisions about providers.
- Proactively communicated with clients and service providers to enhance customer experience and optimize service delivery
- Employed critical thinking and patience to effectively resolve client issues, resulting in positive experiences and successful outcomes.
- Ensured compliance and efficiency by managing diverse caseload while maintaining accurate records and documentation.
Education
High School Diploma -
East Paulding High School
Dallas, GA05-2018
High School Diploma -
Georgia State University
Atlanta, GASkills
- Interpersonal Communication
- Analytical and Critical Thinking
- Call Center Customer Service
- Customer and Service-Oriented
- Flexible and Adaptable
- Customer Service
- Attentive to Details
- Dependable and Responsible
- Excellent Communication
- Friendly, Positive Attitude
Timeline
Remote Paralegal
William F. Jordan & Associates
05.2023 - Current
QA Medical Document Processor (Contract)
RemX - Change Health Care
12.2022 - 04.2023
CAPS Case Manager
State of Georgia - DECAL
06.2021 - 11.2022
High School Diploma -
East Paulding High School
High School Diploma -
Georgia State University
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