Antoneisha Coleman
Swansea,United States
Summary
Dedicated security and youth support professional with over 4 years of experience ensuring safety, structure, and well-being in diverse environments. Skilled in working with individuals from varied backgrounds while providing calm, respectful, and effective communication. Strong background in delivering excellent customer service, resolving concerns professionally, and creating positive experiences for clients, staff, and the public. Proven ability to adapt to dynamic and high-pressure situations using sound judgment, critical thinking, and de-escalation techniques. Experienced in direct care, behavioral support, cash handling, and enforcing safety protocols. Committed to maintaining order, building trust, and contributing to a safe and supportive environment through teamwork and strong interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Guard
District 187
Cahokia Heights, IL
10.2023 - 05.2026
- Monitored front desk activities to maintain a secure environment for staff, students, and visitors.
- Facilitated guest welcome and greeting processes to enhance visitor experience.
- Monitor surroundings, report irregularities, and enforce security procedures.
- Collaborate with law enforcement during incidents to promote safety.
- Conduct regular safety drills and training sessions for staff and students.
- Maintain detailed logs of security activities and incidents.
Youth Care Rehabilitation Worker
Caritas
Belleville, IL
10.2020 - 09.2023
- Monitored and assisted youth in treatment facilities, ensuring adherence to safety protocols and structured routines.
- Mentored junior staff ages 5-18, enhancing team skills and performance through training sessions.
- Implemented new procedures to improve client engagement and satisfaction rates.
- Delivered emotional support and served as a positive role model for at-risk youth.
- Utilized calm communication and conflict-resolution skills to de-escalate high-pressure situations and restore order.
Youth Care Worker
Transitional Living Center
Cahokia Heights, IL
02.2020 - 09.2022
- Provided guidance and assistance to 10+ youth to enhance their safety and overall well-being.
- Fostered an environment of positive behavior, supported social skill development, and facilitated effective conflict resolution.
- Ensured precision in record maintenance while implementing personalized care approaches to enhance patient outcomes.
- Collaborated with members to enhance program effectiveness.
- Conducted assessments to tailor support plans for individual needs.
- Helped de-escalate crisis situations using calm communication and conflict-resolution skills
Child and Youth Program Assistant
Jackie Joyner-Kersee
East Saint Louis, IL
08.2020 - 01.2021
- Developed engaging educational activities to enhance social and emotional learning for youth participants.
- Supervised children and teens in a structured learning environment during school closures and remote learning periods.
- Implemented behavior management strategies, promoting positive interactions and conflict resolution among participants.
- Encouraged positive behavior, engagement, and emotional support for students adjusting to COVID disruptions.
Teacher Assistant
Lessie Bates Davis Neighborhood House
East St. Louis, IL
08.2018 - 08.2020
- Collaborated with educators to streamline attendance management and grading systems for enhanced classroom efficiency.
- Delivered targeted one-on-one assistance to students, fostering improved understanding and active participation.
- Managed student supervision during transitions, lunch, and field trips to promote a secure environment.
- Facilitated academic support for diverse student needs within classroom environments.
Customer Service Representative
Convergys/Concentrix (DirecTV / Apple)
Arnold, MO
02.2017 - 06.2018
- Managed customer interactions to ensure prompt resolution of inquiries and issues, fostering positive relationships.
- Managed escalated calls and retention cases to ensure resolution and customer satisfaction.
- Documented customer interactions to identify areas for process improvement and optimize workflows.
- Facilitated seamless operations to uphold customer retention rates at 100%.
- Developed and delivered comprehensive training programs to enhance customer service skills among new hires.
Education
Law Enforcement
Western Illinois University
Macomb, ILNursing
East Saint Louis Senior High
East St. Louis08.2014
Skills
- Communication
- Flexibility
- Planning and Organisation
- Critical Thinking
- Teamwork
- Cultural Competence
- Resilience
- Digital Literacy
- Financial Analysis
- Cash Handling
- Customer Service
- Attention to Detail
- Leadership
- Problem Solving
Languages
English
Certification
CPR certification
CPI certification
De-escalation training
Timeline
Security Guard
District 187
10.2023 - 05.2026
Youth Care Rehabilitation Worker
Caritas
10.2020 - 09.2023
Child and Youth Program Assistant
Jackie Joyner-Kersee
08.2020 - 01.2021
Youth Care Worker
Transitional Living Center
02.2020 - 09.2022
Teacher Assistant
Lessie Bates Davis Neighborhood House
08.2018 - 08.2020
Customer Service Representative
Convergys/Concentrix (DirecTV / Apple)
02.2017 - 06.2018
Law Enforcement
Western Illinois University
Nursing
East Saint Louis Senior High