Over one year of call center experience, including meeting call center metrics
More than five decades of supplying excellent customer service
Advanced knowledge of Income Statement, Balance Sheets, and Financial statements from university studies
Knowledge of Excel, Word, Access, and PowerPoint
Excellent documentation and data entry
Overview
3
3
years of professional experience
1
1
Language
Work History
Cenlar mortgage, VIA Aerotek
Edison, NJ
05.2021 - 01.2022
Quality Control in Loss Mitigation
QC loan modification Agreement, Once I QC the Loan modification, I send the file for notarization
QC distinct types of loan modification such as VA, FHA Fannie MAE NJ Housing, and FREDDIE MAC
Before QC's loan modification, QC Agent needs to pull the proper documentation for each loan type
Closed active bill and emailed the foreclosure department to take further action
Front Desk Agent
ETS via Chauncey Hotel and Conference Center
Princeton, NJ.
03.2019 - 01.2021
I Assisted Guest Service Agents and Front Office leadership with the checking in and checking out of guests
Responded to guest inquiries in a prompt, friendly, and efficient manner
Ensured a superior level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events, and local and community events
Aided fellow team members and other departments wherever necessary to support positive working relationships
Coordinate guest reservations with Special Event and Leisure Managers
Education
Bachelor of Science - Business Administration, Finance
Thomas Edison University
Certification in Finance - undefined
Skills
Excellent MS Office skills and good typing skillsundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Believe those who are seeking the truth. Doubt those who find it.
André Gide
Timeline
Cenlar mortgage, VIA Aerotek
05.2021 - 01.2022
Front Desk Agent
ETS via Chauncey Hotel and Conference Center
03.2019 - 01.2021
Bachelor of Science - Business Administration, Finance
Customer Service Rep. and Collections Agent at Sourcepoint/ Cenlar And Freedom MortgageCustomer Service Rep. and Collections Agent at Sourcepoint/ Cenlar And Freedom Mortgage