Antonella Chery
Hamilton,NJ
Summary
Working together is an integral part of achieving our goals. When we face challenging tasks, I always try to keep a positive attitude and never give up until we find the best solutions. I have a natural talent for organizing and paying attention to small details, which helps me to provide high-quality work for any team. As a specialist in quality control, I work closely with different departments to carefully check all the paperwork, especially when dealing with different types of loans. I make sure that everything is done correctly and efficiently. I take pride in my work and aim to exceed expectations by delivering exceptional results. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
New York Life Insurance Co
Fulton, NY
12.2023 - Current
- Communicated with clients to understand needs and identify best policies for each case.
- Negotiated terms of policy with clients to ensure maximum benefit for both parties.
- Educated clients on various types of life insurance policies available in the market.
QUALITY CONTROL SPECIALIST
CENLAR FSB
EWING
05.2021 - 01.2022
- Recorded findings of the inspection process, collaborating with the quality team to implement corrective actions
- QC loan modification Agreement QC distinct types of loan modification such as VA, FHA Fannie MAE NJ Housing, and FREDDIE MAC Closed active bill and emailed foreclosure department to take further action
- Planned and implemented performance improvement and quality assurance programs
- Created and maintained several databases to track statistical data
- Addressed non-conformance issues, pausing production to correct errors.
Front Desk Agent
Chauncey Hotel conference center
Princeton
03.2019 - 01.2020
- Used internal software to process reservations, check-ins, and check-outs
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Passenger Service Agent
Newark Airport
12.2016 - 10.2017
- Oversaw ticketing, gate, and ramp services
- Prepared a variety of different written communications, reports, and documents
- Worked with customers to understand their needs and provide excellent service.
Education
Bachelor of Science - Business Administration, Finance
Thomas Edison State University
Finance Certification -
Thomas Edison University
Skills
- Attention to Detail
- Critical Thinking
- Self-Motivated
- Records organization and review
- Materials inspection
- Fluent in Haitian Creole
- Documentation and Reporting
- Issue resolution
- Corrective action
- Building Relationships
- Lead Prospecting
- Client Relationship Management
Certification
Insurance Producer: Accident & Health or Sickness; Life - Active
Timeline
Life Insurance Agent
New York Life Insurance Co
12.2023 - Current
QUALITY CONTROL SPECIALIST
CENLAR FSB
05.2021 - 01.2022
Front Desk Agent
Chauncey Hotel conference center
03.2019 - 01.2020
Passenger Service Agent
Newark Airport
12.2016 - 10.2017
Bachelor of Science - Business Administration, Finance
Thomas Edison State University
Finance Certification -
Thomas Edison University