Antonella Ferrari
Miami Beach,Florida
Summary
Seeking a challenging career with a progressive organization that provides an opportunity to improve technical skills & abilities in the information technology industry.
Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Miami Beach, FL
02.2024 - 07.2025
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Trained and mentored team members on product knowledge and service excellence.
- Implemented inventory management practices to reduce waste and improve stock availability.
- Maintained high standards of cleanliness and organization in the store environment.
- Resolved customer complaints swiftly to enhance overall experience and loyalty.
- Monitored performance metrics to identify areas for operational improvement.
- Coordinated staff schedules to optimize coverage during peak hours while managing labor costs.
- Led team meetings to communicate goals, address challenges, and foster a collaborative atmosphere.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Conducted routine inspections to check quality and compliance with established specifications.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Cultivated professional working relationships with peers and supervisors.
- Troubleshot equipment to reduce service calls and downtime.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
Barista
Starbucks
Miami Beach, FL
06.2021 - 01.2024
Education
High School Diploma -
Miami Beach Senior High
Some College Credits - undefined
Arizona State
Skills
- Cash Register Transactions
- Stocking & Merchandising
- Drawer Balancing Retail Front-End Operations
- Attention to the little details and customers' preferences
- Multitasking and working under pressure
- Responsibility and reliability for handling money and equipment
- Knowledge and technical skills of coffee and coffee machines
- Cleanliness and hygiene for maintaining a safe and sanitary work environment
- Providing advice to customers
- Taking orders
- Leading and managing the team on duty
- Training new employees on company policies and procedures
- Balancing cash registers and making deposits
- Ordering and monitoring supplies and inventory
- Complaint Resolution
- Store Opening & Closing Procedures
- Packaging baked goods
- Ensuring items on display are continually restocked
- Maintaining the bakery premises in a clean and neat manner
- Assisting the baker in cooking and preparations of cakes, pastries, and other items
- Placing baked goods in display cases for customers to see
- Resolving customer and employee concerns
- Ensuring food safety and store cleanliness
- Providing leadership, motivation, and coaching to employees
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Customer-oriented
- Training and mentoring
- Cash handling expertise
- Staff development
- Inventory control and record keeping
- Operations management
Accomplishments
- Supervised team of 4 staff members.
Languages
Spanish
Professional Working
Timeline
Shift Supervisor
Starbucks
02.2024 - 07.2025
Barista
Starbucks
06.2021 - 01.2024
Some College Credits - undefined
Arizona State
High School Diploma -
Miami Beach Senior High