Organized and dedicated employee with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Hi, I’m
Elizabeth Prowse
Wildomar,CA
Summary
Overview
7
years of professional experience
Work History
StarbucksRedlands, CA
Shift Supervisor
06.2019 - Current
Job overview
- Proven ability to prioritize tasks, manage multiple projects, and meet deadlines
- Outstanding organizational and communication skills
- Experience in customer service, data entry, and record keeping
- Utilized customer service skills to resolve customer complaints and inquiries
- Awarded Partner of the Quarter in 2019
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps
- Trained new employees and delegated daily tasks and responsibilities
Maui WowiTemecula, CA
Shift Supervisor
08.2018 - 06.2019
Job overview
- Monitored daily operations, including inventory management, customer service, and cash handling
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations
MichaelsTemecula, CA
Cashier
03.2017 - 06.2019
Job overview
- Processed customer transactions on a daily basis with a high degree of accuracy through the use of cash registers, scanners, and credit card machines
- Performed additional duties such as stocking shelves, cleaning the store, and performing price checks when needed
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Arizona State UniversityTempe, AZ
Bachelor of Arts from Mass Communications
12.2022
University Overview
- Graduated Magna Cume Laude
- Starbucks College Achievement Plan Scholarship Recipient
Orange Coast CollegeCosta Mesa, CA
Some College (No Degree)
University Overview
Skills
- Managing a team
- Working in a fast-paced environment
- Time Management
- Multitasking
- Communication Skills
- Customer-Oriented
- Schedule Management
- Cash Handling Expertise
- Staff Management
- Document Management
- Daily Facility Operations
- Operational Excellence
- Reading Comprehension
- Staff Development
- Guest Inquiries
- Cash Register Operations
- Schedule Oversight
- Team Member Motivation
- Monetary Transactions
- Changing Out Tills
- Production Efficiency
- Strategic Planning
- Hospitality Management
- Coffee Machinery
- Deposit Verification
- Staff Scheduling
- Job Assignments
- Active Learning
- Creative Solutions
- Daily Cash Management
- Emergency Situations
References
References
Christopher Blackman, Manager at Starbucks, (951) 533-8736, us2516970@starbucks.comAvailability
See my work availability
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wednesday
thursday
friday
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sunday
morning
afternoon
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Timeline
Shift Supervisor
Starbucks
06.2019 - Current
Shift Supervisor
Maui Wowi
08.2018 - 06.2019
Cashier
Michaels
03.2017 - 06.2019
Arizona State University
Bachelor of Arts from Mass Communications
Orange Coast College
Some College (No Degree)