Lauren Place
Houston,TX
Summary
Dynamic Order Entry Supervisor with a proven track record in enhancing order management efficiency. Skilled in data accuracy and team leadership, I developed streamlined processes that reduced errors significantly. Adept at training new employees and managing high-priority projects, I ensure exceptional customer service and operational excellence.
Overview
17
17
years of professional experience
Work History
Order entry supervisor
Champion Records Service
Houston, TX
01.2022 - Current
- Supervised order entry team to ensure timely processing of customer requests.
- Managed daily operations of order management system for efficiency and accuracy.
- Developed procedures to streamline order fulfillment processes and reduce errors.
- Developed policies, procedures and guidelines for order entry team members.
- Provided support to customers in resolving issues related to their orders.
- Responded promptly to inquiries from customers regarding their orders status via phone or email.
- Supervised day-to-day order entry activities and ensured accuracy of customer orders.
- Maintained records of customer orders, returns, cancellations and any other data related to the order entry process.
Research Coordinator
Lexitas
01.2020 - 01.2022
- Organized and maintained research documents for easy access and reference.
- Maintained accurate records of all documents related to the research process, including consent forms, such as HIPAA Authorizations.
- Collaborated with other research teams to share resources, coordinate efforts, and ensure quality control across multiple projects.
- Collected and documented data accurately, ensuring the integrity and reliability of research information.
- Identified issues and provided timely resolutions.
- Detailed results and conclusions in professionally prepared documents and reports.
Research coordinator
Team Legal
Houston, TX
01.2017 - 01.2020
- Organized and maintained research documents for easy access and reference.
- Maintained accurate records of all documents related to the research process, including consent forms, such as HIPAA Authorizations.
- Collaborated with other research teams to share resources, coordinate efforts, and ensure quality control across multiple projects.
- Collected and documented data accurately, ensuring the integrity and reliability of research information.
- Identified issues and provided timely resolutions.
- Detailed results and conclusions in professionally prepared documents and reports.
Production Assistant
The Marker Group
Houston, TX
01.2011 - 01.2017
- Managed document organization and retrieval for easy access and reference.
- Implemented quality control measures to maintain high standards in scanned materials.
- Collaborated with teams to streamline project timelines and deliverables effectively.
- Coordinated with other departments to ensure timely completion of scanning projects.
- Reviewed scan logs regularly to ensure accuracy of information entered into the system.
Follow-up Coordinatordinator
Strategic Litigation Partners
Houston, TX
01.2009 - 01.2011
- Initiating outbound calls to medical facilities and custodial agencies to verify receipt of subpoenas and confirm the status of records.
- Tracking legal deadlines and statutes of limitations to ensure all requested documentation is received within the required timeframe.
- Identifying and resolving issues such as missing HIPAA authorizations, incorrect provider information, or payment requirements for record duplication.
- Maintaining meticulous logs of all communications and follow-up attempts within a CRM or legal database (like MR8) to provide an audit trail for attorneys.
Education
Medical Assistant - Some college coursework completed
Sanford–Brown
Houston, TX01.2008
High School Diploma -
Jersey Village High School
Houston, TX05-2007
Skills
- Proficient in Microsoft Office
- Excel
- MR8
- Sorting mail
- Filing
- Answering phones
- Organizing office activities
- Operating office machines
- Photocopiers
- scanners
- Meeting daily processing requirements
- Following production department procedures
- Quality control
- Processing shipment of confidential records
- Training new employees
- Assistance with high-priority projects
- Email correspondence
- Heavy data entry
- Research
- Managing incoming orders
- Quality control of orders
- Notifying opposing councils
- Filing notices
- Managing a team
- Records organization
- Attention to detail
- Time management
- Data accuracy
- Order management
Skills
Proficient in Microsoft Office, Excel, MR8, sorting mail, filing, answering phones, helping organize office activities, operating office machines, such as photocopiers and scanners, voice mail systems, personal computers, Meeting daily processing requirements and deadlines, Following production department procedures and protocols, Performing pivotal quality control function by comparing documents for accuracy of dates, names, etc., Processing shipment of confidential and time sensitive records to clients nationwide, Trained new employees, Assistance with high priority projects and cross training, Meeting deadlines and email correspondence with multiple departments and case investigators, Reviewed varied types of records and abide by the quality compliance protocols, Heavy data entry, Research various providers for record collections, Research and verify authorization and subpoena (state/federal) work, Data entry such as entering cases, scopes, client preference of deposition of written questions, Manage incoming orders as well as finalize and print orders, Quality control of incoming and outgoing orders, Notifying opposing councils such as sending waivers, filing notices, Managing a team of 3 to 4 people, Delegating orders to meet deadlines and upcoming trials for clients
Timeline
Order entry supervisor
Champion Records Service
01.2022 - Current
Research Coordinator
Lexitas
01.2020 - 01.2022
Research coordinator
Team Legal
01.2017 - 01.2020
Production Assistant
The Marker Group
01.2011 - 01.2017
Follow-up Coordinatordinator
Strategic Litigation Partners
01.2009 - 01.2011
Medical Assistant - Some college coursework completed
Sanford–Brown
High School Diploma -
Jersey Village High School