Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arlinda Mulika

Scarsdale,NY

Summary

Professional with strong track record in customer service and coordination. Skilled in handling customer inquiries efficiently, resolving issues, and ensuring satisfaction. Focused on teamwork and delivering results, adaptable to changing needs. Proficient in communication, problem-solving, and multitasking, with positive attitude and reliability that fosters trust.

Overview

10
10
years of professional experience

Work History

Logistics Coordinator /Lead Order Entry Coordinator

ANN MORRIS (Remote)
03.2025 - Current
  • Coordinated logistics operations to ensure timely delivery of goods across multiple regions.
  • Implemented process improvements that enhanced overall efficiency in supply chain management.
  • Optimized workflow processes with regular updates to online documentation systems such as Google Drive / SAP
  • Daily use of Google sheets for pricing information.
  • Collaborated with cross-functional teams to streamline shipping and receiving procedures.
  • Processed customer orders accurately in SAP
  • Assisted in training new team members on order entry protocols.
  • Liaised with suppliers and vendors for prompt delivery of orders.
  • Assisted customers by providing tracking information and resolving shipping or merchandise issues.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Utilized customer service software to accurately enter customer data, process orders and update customer records.

Logistics Coordinator /Customer Service Representative

Sonneman A Way Of Light (Remote)
11.2020 - 03.2025
  • Manage large amounts of incoming calls from customers, vendors, electricians, designers and sales reps and ascertain their reasoning for calling
  • Respond timely to customer questions via telephone or email
  • Processed customer orders accurately in order management system SAP.
  • Processed proof of delivery requests and tracking information with UPS, Fed- Ex and Trucks for customers and sales representatives
  • Communicated daily with production for any changes in production or ready dates for containers being shipped from China to our warehouse in NYC and NJ.
  • Calculated, prepared, issued bills, invoices, and account statements to customers and sales representatives for payment.
  • Manages day-to-day sales functions with sales team members
  • Orders & Quotes Processing with the sales team to provide customers with the correct information before placing an order.
  • Troubleshoot common product issues using SAP software
  • Work with sales representatives providing support to their sales efforts
  • Resolve product or service problems by clarifying the customer's inquiry and/or request; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Processed customer orders accurately in order management system
  • Assisted in training new team members on order entry protocols.
  • Liaised with suppliers and vendors for prompt delivery of orders.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Utilized customer service software to accurately enter customer data, process orders and update customer records..

Purchasing Coordinator

NYC Alliance Group LLC
08.2015 - 11.2020
  • Collaborate with the sales & executive team to ensure that all orders are timely and efficiently shipped
  • Perform data entries and create purchase orders using two systems: BlueCherry and Yunfu
  • Process proof of delivery requests and handle limited inventory management activities
  • Ensure all orders are sent to China by the end of the day
  • Make sure all e-commerce orders are sent out before 2 pm
  • Check shipments to ensure the quality and quantity of purchased items
  • Manage projects and serve as the primary liaison between the client and multiple internal groups to clarify goals and meet quality standards and deadlines
  • Check figures, postings, and documents for correct entry, mathematical accuracy, and proper coding
  • Calculate, prepare, and issue bills, invoices, and account statements to improve AP/AR functions

Education

Bachelor of Business Administration - Management, Entrepreneurship

Pace University - Lubin School of Business
New York, NY
05.2013

Skills

  • Proficient in Microsoft Office
  • BlueCherry Proficiency
  • Yunfu Knowledge
  • SAP Proficiency
  • Client Relationship Management
  • Technical Documentation Expertise
  • Customer Complaint Resolution
  • Customer-Oriented Mindset
  • Service Excellence
  • Microsoft Outlook Proficiency
  • Customer Engagement Expertise
  • Analytical Problem-Solving
  • Process Optimization

Languages

English
Native or Bilingual

Timeline

Logistics Coordinator /Lead Order Entry Coordinator

ANN MORRIS (Remote)
03.2025 - Current

Logistics Coordinator /Customer Service Representative

Sonneman A Way Of Light (Remote)
11.2020 - 03.2025

Purchasing Coordinator

NYC Alliance Group LLC
08.2015 - 11.2020

Bachelor of Business Administration - Management, Entrepreneurship

Pace University - Lubin School of Business

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