Summary
Work History
Education
Skills
Accomplishments
Computer science knowledge
Timeline
Generic

Antonella Morillo

Port Chester,NY

Summary

Proven to excel in fast-paced environments, I leveraged my exceptional customer service and cash handling skills at many of my jobs enhancing guest satisfaction and sales. My collaborative spirit and strong work ethic fostered team efficiency and a notable increase in repeat business, showcasing my ability to significantly contribute to workplace success.

Work History

Server/Cashier

Racanelli's Restaurant Group
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Server/ Customer Server

Fogo De Chão
White Plains, NY
  • Served food and beverages promptly with focused attention to customer needs.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Childcare Provider

All in One Agency
Queens, NY
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.

Education

2 Niveau - French Studies

Alliance Française
Venezuela
2020

Bachelor Of Science -

San Pedro High School
Venezuela
2018

English-as-a-Second-Language Education

Fyr Lois
Venezuela
2017

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Sales expertise
  • Sales Techniques
  • Suggestive Selling

Accomplishments

Took and completed computer science classes for a couple of years

Computer science knowledge

PowerPoint

Excel

Word

Timeline

Server/Cashier

Racanelli's Restaurant Group

Server/ Customer Server

Fogo De Chão

Childcare Provider

All in One Agency

2 Niveau - French Studies

Alliance Française

Bachelor Of Science -

San Pedro High School

English-as-a-Second-Language Education

Fyr Lois
Antonella Morillo