Proven to excel in fast-paced environments, I leveraged my exceptional customer service and cash handling skills at many of my jobs enhancing guest satisfaction and sales. My collaborative spirit and strong work ethic fostered team efficiency and a notable increase in repeat business, showcasing my ability to significantly contribute to workplace success.
Work History
Server/Cashier
Racanelli's Restaurant Group
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Server/ Customer Server
Fogo De Chão
White Plains, NY
Served food and beverages promptly with focused attention to customer needs.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Childcare Provider
All in One Agency
Queens, NY
Developed strong relationships with families, providing regular updates on child progress and establishing trust.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Developed age-appropriate activities and crafts to engage children.
Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Education
2 Niveau - French Studies
Alliance Française
Venezuela
2020
Bachelor Of Science -
San Pedro High School
Venezuela
2018
English-as-a-Second-Language Education
Fyr Lois
Venezuela
2017
Skills
Strong Work Ethic
Exceptional customer service
Cash Handling
Guest Engagement
Professional Appearance
Hospitality service expertise
Memory retention
Cleanliness standards
Sales expertise
Sales Techniques
Suggestive Selling
Accomplishments
Took and completed computer science classes for a couple of years