Antonella Profera
Nicole
Sarasota,FL
Summary
Dynamic and detail-oriented professional with experience at Shea ENT Clinic, Roger Shea MD, excelling in customer service excellence and rapid learning of medical electronic systems. I am able to demonstrate ability to maintain cleanliness, manage time effectively, and work under pressure. I have developed a proven track record of enhancing patient satisfaction and confidentiality, showcasing a blend of hard and soft skills.
Overview
2
2
years of professional experience
1
1
Language
Work History
Busser & Hostess
Jpan Restaurant
Sarasota, Florida
10.2023 - 04.2024
- Warmly welcomed each party that wished to be seated and informed them appropriate wait time.
- Used effective problem solving skills when it came to rearranging the seating as a hostess, in a quick and timely manner.
- Packed To-Go orders accurately to receipts
- Made sauces and soups packaged in To-Go cups
- Cleaned restaurant to satisfy sanitary and safety requirements
Appointment Scheduler & Scrube
Shea ENT Clinic, Roger Shea MD
Sarasota, FL
01.2022 - 08.2022
- Organizing and setting up appointments for patients, ensuring that the time slots are available and convenient for them.
- Ability to converse with native Spanish speakers to ensure accurate information is delivered and so the patient feels understood and comfortable.
- Creating new patient profiles by inputting personal and medical information from faxed referrals into the system to create and maintain patient profiles.
- I am able to learn medical electronic systems rapidly with ease
- Receiving and processing faxed referrals, which include sensitive personal information, and making sure it’s accurately recorded.
- Managing any requests or needs to cancel appointments and updating the schedule accordingly.
- Verifying appointments with patients the day before.
- Recording detailed notes during patient visits, including history, physical exam findings, and physician’s observations.
- Updating patient charts with information from consultations, tests, and follow-up appointments. Managing and organizing patient records to ensure all information is current and accessible.
- Following up on test results and ensuring they are reviewed and addressed by the healthcare provider. Relaying information between the physician and the patient or family members as needed.
- Assisting with the preparation of referral letters and other correspondence.
- Organized and detail-oriented with a strong work ethic.
- Ensuring all patient information is kept confidential and secure, in line with HIPAA and other privacy regulations. Reviewing and editing documentation for accuracy and completeness.
- Checking for discrepancies or missing information and addressing them as needed
Education
Bachelor of Science - Biology
University of South Florida
Tampa, FL 06.2022 - Current
High School Diploma -
PineView School
1 Python Path Osprey, Fl 24229 05.2001 -
Skills
- Customer service
- Guest relations
- Telephone etiquette
- Listening skills
- File management
- Data entry
- Verbal and written communication
Timeline
Busser & Hostess
Jpan Restaurant
10.2023 - 04.2024
Bachelor of Science - Biology
University of South Florida
06.2022 - Current
Appointment Scheduler & Scrube
Shea ENT Clinic, Roger Shea MD
01.2022 - 08.2022
High School Diploma -
PineView School
05.2001 -
Similar Profiles
Noa Anne AskrenNoa Anne Askren
Server and Hostess at Jpan Sushi Bar and GrillServer and Hostess at Jpan Sushi Bar and Grill
Neida OchoaNeida Ochoa
Host at Jpan Sushi Bar and GrillHost at Jpan Sushi Bar and Grill
Helen De MeioHelen De Meio
Waiter at Avalon Restaurant and Bowery RestaurantWaiter at Avalon Restaurant and Bowery Restaurant
LaDawndra BattleLaDawndra Battle
Dishwasher at Made RestaurantDishwasher at Made Restaurant
Daphne RodriguezDaphne Rodriguez
Caregiver at Self EmployedCaregiver at Self Employed