Dynamic sales professional exceeding monthly sales targets through strategic sales knowledge and exceptional service standard compliance. Skilled in staff training and inventory management, I foster customer loyalty and satisfaction, significantly boosting business outcomes. Expert in resolving customer complaints, ensuring a positive brand image.
Hi, I’m
ANTONELLA RASHEL MANCERO OÑATE
Jacksonville,FL
Summary
Overview
2025
years of professional experience
Work History
Charleys
Job overview
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted chefs in food preparation tasks, resulting in timely meal service.
Mi Casa Mexican Restaurant & Bar
Cashier
05.2024 - 07.2024
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Galaxy Burguer
Cashier Assistant
01.2024 - 03.2024
Job overview
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
New Tech EC
Phone Sales Representative
10.2020 - 12.2023
Job overview
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among clients.
- Boosted customer satisfaction by providing knowledgeable product information and addressing concerns promptly.
Cell Max
Phone Sales Representative
01.2017 - 09.2020
Job overview
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Troubleshot problems for callers and helped independently resolve common issues.
- Collaborated with team members to share best practices, enhancing overall team performance.
Education
Florida State College At JacksonvilleJacksonville, FL
English
University Overview
UTE ECUADOR
Tourism Business Administration And Environmental
University Overview
- Tourist Guide
- Internships in Hotel
- Internships in travel Agencies
Sebastián De Benalcazar
Bachelor Of Science
07.2024
University Overview
Vriil Fashion Music Corporations
Model And Actress
08.2023
University Overview
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Cashier
Mi Casa Mexican Restaurant & Bar
05.2024 - 07.2024
Cashier Assistant
Galaxy Burguer
01.2024 - 03.2024
Phone Sales Representative
New Tech EC
10.2020 - 12.2023
Phone Sales Representative
Cell Max
01.2017 - 09.2020
Sebastián De Benalcazar
Bachelor Of Science
Vriil Fashion Music Corporations
Model And Actress
Charleys
Florida State College At Jacksonville
English
UTE
Tourism Business Administration And Environmental