Antoneo Dorman
Brooklyn,NY
Summary
Dynamic operations leader with a decade of experience in enhancing customer satisfaction and operational performance through effective process management. Recognized for achieving top-tier customer response metrics and streamlining workflows, driving measurable improvements in service delivery. Proven ability to align cross-functional teams with organizational goals for successful project execution.
Overview
5
5
years of professional experience
Work History
Service Manager
Cintas
06.2025 - Current
- Lead customer-facing operations supporting 1,500+ while driving operational performance and customer satisfaction.
- Achieved Top 3 ranking in customer response time by improving communication workflows
- Ranked #1 in Accounts Receivable across the group through structured follow-up processes
- Translate operational data into actionable insights to improve performance and service delivery
- Streamlined processes and ensured adherence to company standards and documentation practices, enhancing operational consistency
Service Supervisor
Cintas
12.2024 - 06.2025
- Coordinated daily service execution, ensuring timely completion of operational tasks to meet service delivery goals
- Provided reporting and updates to leadership on team performance and service metrics, informing strategic decisions
- Supported change initiatives, enhancing team adoption of new processes for smoother operational transitions
- Trained new employees on company policies and safety procedures.
Branch Manager
Enterprise
07.2022 - 12.2024
- Managed operational program with focus on financial performance, staffing, and service delivery outcomes
- Streamlined operational efficiency through structured planning and execution
- Led concurrent initiatives, aligning with company goals and maintaining timelines
- Communicated updates, risks, and performance insights to leadership and stakeholders
Station Manager
Enterprise
01.2022 - 07.2022
- Coordinated logistics, staffing, and inventory management for large-scale operations, ensuring seamless workflow
- Executed high-volume service delivery while upholding quality standards, enhancing customer satisfaction
- Managed daily operations and ensured smooth branch functionality.
- Supervised team members and coordinated staff schedules effectively.
Education
Bachelor of Arts - Communication
Florida Gulf Coast University
Fort Myers, FLSkills
- Project Planning
- Change Management
- Process Improvement
- Data Analysis
- Reporting
- Operational performance
- Stakeholder Communication
- Client Engagement Strategies
- Cross-Functional Leadership
- Risk management
- Team leadership
- Microsoft Office
- Program Coordination
Timeline
Service Manager
Cintas
06.2025 - Current
Service Supervisor
Cintas
12.2024 - 06.2025
Branch Manager
Enterprise
07.2022 - 12.2024
Station Manager
Enterprise
01.2022 - 07.2022
Bachelor of Arts - Communication
Florida Gulf Coast University