Antoneta Florescu
Kingman,AZ
Summary
Diligent Customer Service professional bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse courtesy tasks, collecting carts, and locating items for customers. Proficient in cleaning when ever needed.
Overview
2
2
years of professional experience
Work History
Courtesy Clerk
Safeway
09.2023 - Current
- Collected more than [Number] shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
- Returned unwanted items to correct store locations and restocked shelves.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Clean and sanitized restrooms and maintain for the duration of my shift, empty trash, clean glass through-out the store, also take care of employee lounge.
Crew Member
McDonald's
08.2023 - 10.2023
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Cleaned and maintained all areas of restaurant to promote clean image.
Hostess
In-N-Out Burger
09.2021 - 10.2023
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating, and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted managers with quickly resolving service- and food-related issues.
Education
Associate of Science - Journalism
Bucharest Collage of Journalism
Bucharest, RomaniaSkills
- Store Cleaning
- Price Checking
- Loss Prevention
Timeline
Courtesy Clerk
Safeway
09.2023 - Current
Crew Member
McDonald's
08.2023 - 10.2023
Hostess
In-N-Out Burger
09.2021 - 10.2023
Associate of Science - Journalism
Bucharest Collage of Journalism