ANTONETTE MENDOZA
San Diego,CA
Summary
Performance-driven and detail-oriented Quality Control Manager with forward-thinking approach centered on company success and competitive growth. Successfully audits and maintains data accuracy and timely delivery resulting in customer satisfaction. Experienced in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and initiates quality-related training and enforces policy and procedural adherence.
Overview
13
13
years of professional experience
Work History
Quality Assurance Manager
MUFG Union Bank
03.2019 - 07.2023
- Managed 8 quality control auditors daily production goals are met to ensure overall monthly volume is completed by or sooner than targeted deadline and to ensure data accuracy stay within established threshold.
- Resolved issues and recommended actions based on testing and compliance reports.
- Compiled testing results and prepares monthly reporting.
- Updated policies and procedures related to department review processes, operations, and other department reviews to ensure compliance with laws and regulations and provide better guidance for decision-making.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Provided coaching and mentoring to employees for growth and professional development.
- Evaluated interactions between associates and customers to assess personnel performance.
Quality Control Auditor
MUFG Union Bank
01.2015 - 02.2019
- Helped maximize daily production by 25% to meet monthly deadline and business line expectation.
- Trained and reviewed work of junior personnel on departmental responsibilities and requirements.
- Provided coaching, mentoring, and technical assistance to colleagues.
- Assisted management with preparation of monthly reports while maintaining 100% of daily production requirement.
Loan Review Specialist
MUFG Union Bank
11.2010 - 12.2014
- Completed administrative tasks independently with very minimal supervision. Performed tasks accurately and met daily goal requirements at 100%.
- Monitored and disposition over 25 non-funded loans daily to ensure timely completion and corrective measures are met by business lines and to prevent regulatory compliance violation.
- Prepared and sent out memos and adverse action notice to borrower(s) on time and monitored responses are complete to insure accurate reporting.
- Monitored pipelines to track and log status of loans.
- Provided timely responses to requests for information, data, loan file, supplies and materials.
Education
Bachelor of Science - Business Management
University of The Assumption
Philippines03.1995
Skills
- Attention to detail and accuracy
- Performance Evaluations
- Maintaining Clean Work Areas
- Quality Control
- Coaching and Mentoring
- Compliance Understanding
- Employee Performance Reviews
- Goal Attainment
- Work Process Streamlining
- User Acceptance Testing (UAT)
- Operational Support
- Cause and Effect Analysis
- Microsoft Excel, Word, Outlook, Power Point
- Sharepoint, Empower
Accomplishments
- Supervised team of 8 staff members.
- Resolved data issue through product testing.
- Consistently achieved monthly production goals through effectively helping maximize production by 25% with accuracy and efficiency.
- Strive for Five Awardee, 2nd Quarter 2016
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Quality Assurance Manager
MUFG Union Bank
03.2019 - 07.2023
Quality Control Auditor
MUFG Union Bank
01.2015 - 02.2019
Loan Review Specialist
MUFG Union Bank
11.2010 - 12.2014
Bachelor of Science - Business Management
University of The Assumption