Summary
Overview
Work History
Education
Skills
Timeline
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Antonette Valentino

New Castle

Summary

Dynamic Customer Service Representative with Aetna/CVS Medicare, adept at resolving conflicts with empathy and professionalism. Leveraged critical thinking and active listening to enhance customer loyalty, achieving high service levels. Proficient in data entry and Microsoft Outlook, consistently exceeding productivity targets while maintaining exceptional service excellence.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Aetna/CVS Medicare
09.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

Associate of Science - Process Technology

Community College of Beaver County
Beaver, PA
05-2021

Associate of Science - Business Administration

Penn State University
Sharon, PA
05-1992

Skills

  • Service excellence
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Microsoft outlook

Timeline

Customer Service Representative

Aetna/CVS Medicare
09.2021 - Current

Associate of Science - Process Technology

Community College of Beaver County

Associate of Science - Business Administration

Penn State University

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