Antonette Winger
North Tonawanda
Summary
Experienced with performing accurate blood draws and specimen collection. Utilizes strong patient care techniques to ensure comfort and safety. Knowledge of maintaining sterile environments and handling sensitive patient information.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Outreach Phlebotomist
Catholic Health System
Buffalo, NY
01.2025 - Current
- Collected blood samples using venipuncture and capillary techniques in various outreach settings.
- Ensured compliance with safety protocols and infection control standards during specimen collection.
- Educated patients on procedures, alleviating concerns to enhance patient experience and comfort.
- Maintained accurate documentation of patient information and sample tracking systems ensuring data integrity.
- Handled challenging situations with professionalism, including difficult venous accesses or anxious patients requiring reassurance.
- Mentored new hires, sharing phlebotomy best practices and fostering a supportive team atmosphere.
- Promoted a safe and clean work environment by adhering to strict infection control protocols.
- Improved patient satisfaction by providing efficient and compassionate phlebotomy services.
- Ensured proper specimen labeling and handling procedures were followed to maintain sample integrity throughout the testing process.
- Adapted quickly to changing workflows and patient needs during high-volume periods, maintaining a calm and professional demeanor.
- Conducted in-home blood draws for homebound patients, ensuring their access to necessary medical testing.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Incoming call center
Spectrum Communications
Cheektowaga, NY
10.2022 - 01.2025
- Identify and authenticate each caller
- Address any needs of the caller testing remotes, resetting Receivers
- Setting Up appointments
- Taking phone payments
- Reviewing billing accounts
- Communicating to other departments to ensure patient Needs are met.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
PSR Scheduler
Windsong radiology
09.2021 - 10.2022
- Works as a member of the Scheduling Team, works in a fast-paced call center, scheduling multiple appointments across five sites
- Effective communication between departments and exemplary patient care.
- Performed variety of additional tasks including working between multiple computer programs, fielding phone calls to appropriate parties and assisting with both patient and other co-worker needs
- Follow up on inquiries promptly and accurately
- Confirms patient's insurance provider and obtains Authorization number from whomever is scheduling or communicates need for prior authorization to appropriate parties as needed
- Fulfilling requests to schedule exams from physician offices and patients
- Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed
Claims service representative
Geico
Getzville, NY
04.2014 - 08.2021
- Daily maintenance of claims assigned
- Being available to for incoming / outgoing calls
- Handle claims in a timely manner per call guidelines
- Investigate to determine liability
- Issue payments
- Leading the call by walking caller through process
- Making customers feel at ease
- Offering customers programs that they qualify
District Manager
Subway - Hess Development
Cheektowaga
03.2010 - 04.2014
- District manager of multiple units
- Daily operation Opening / Closing
- Maintaining labor and food cost throughout 5 stores
- Hiring / Firing / Scheduling of employees
- Operating according to subway standards
- Meeting goals and expectations of cleanliness
- Maintaining food safety requirements
- Leading team in upselling add on orders
- Bringing in Large catering orders and fulfilling them on time
- Delivery of catering
- Bank runs for store needs
- Running multiple reports of daily tasks
- Weekly inventory of all products
- Weekly food ordering from multiple vendors
Manager
Subway
Cheektowaga, NY
10.2006 - 02.2010
- Daily operation Opening / Closing
- Maintaining labor and food cost throughout 5 stores
- Hiring / Firing / Scheduling of employees
- Operating according to subway standards
- Meeting goals and expectations of cleanliness
- Maintaining food safety requirements
- Leading team in upselling add on orders
- Bringing in Large catering orders and fulfilling them on time
- Delivery of catering
- Daily deposits of large amounts of cash
- Running multiple reports of daily tasks
- Weekly inventory of all products
- Weekly food ordering from multiple Vendors
Education
Vocational diploma - Culinary Arts
Emerson High School
06.1995
NHA Certified Phlebotomy Technician ( CPT ) - Phlebotomy
Bryant And Stratton College
Getzville, NY11-2024
NHA Certified Electrocardiogram Technician ( CET ) - Electrocardiogram Technician
Bryant And Stratton College
Getzville, NY03-2025
Skills
- Multitasker with attention to detail
- Knowledge of computers / programs
- Empathy and compassion for others
- Ability to work in any fast paced environment
- Blood collection techniques
- Butterfly needle technique
- HIPAA compliance
- Safety and sanitation
- Specimen handling
- Geriatric phlebotomy
- Sample labeling accuracy
- Order of draw proficiency
- Patient rapport building
- Customer service
- Time management
- Active listening
Certification
NHA CPT
NHA CET
Timeline
Outreach Phlebotomist
Catholic Health System
01.2025 - Current
Incoming call center
Spectrum Communications
10.2022 - 01.2025
PSR Scheduler
Windsong radiology
09.2021 - 10.2022
Claims service representative
Geico
04.2014 - 08.2021
District Manager
Subway - Hess Development
03.2010 - 04.2014
Manager
Subway
10.2006 - 02.2010
Vocational diploma - Culinary Arts
Emerson High School
NHA Certified Phlebotomy Technician ( CPT ) - Phlebotomy
Bryant And Stratton College
NHA Certified Electrocardiogram Technician ( CET ) - Electrocardiogram Technician
Bryant And Stratton College
Awards
Vocational Diploma