Summary
Overview
Work History
Education
Skills
Certification
Professionalreferences
Human humanitarian for helping others
Timeline
Volunteer

Joy King

Peoria,AZ

Summary

Experienced LNA & Phlebotomist well educated in medical terminology, patient care, venipuncture, capillary puncture, and special collections. Knowledgeable of mobility assistance, critical care, pre-op, medical post-op, and excellent in decision making. Driven to help a team succeed in providing the best patient care. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

22
22
years of professional experience
1
1
Certification
1
1
year of post-secondary education

Work History

Outreach Phlebotomist

Mobile Phlebotomist
11.2023 - Current
  • Adapted quickly to changing workflows and patient needs during high-volume periods, maintaining a calm and professional demeanor.
  • Acted as a liaison between patients, healthcare providers, and insurance companies to ensure proper billing and reimbursement procedures were followed.
  • Achieved high levels of customer satisfaction by addressing patient concerns promptly and effectively.
  • Contributed to quality improvement initiatives aimed at enhancing patient care standards within the organization.
  • Increased patient comfort during procedures by utilizing expert venipuncture techniques and attentive bedside manner.
  • Provided reliable transportation services for specimens, ensuring prompt delivery to laboratories for analysis.

Licensed Nursing Assistant

Banner Health, University Medical Center
03.2018 - 09.2021
  • Performed and assisted patients in the hospital with activities of daily living, performed vitals and checked the patients blood sugar levels
  • Assisted staff with patient duties and kept a clean and neat work environment for patients and employees
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Fostered strong relationships with patients'' families through clear communication and empathetic support during difficult times.

Caregiver

Private Home Care
01.2013 - 03.2018
  • Assisted patients with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan
  • Assisted with errands that needed to be done and prepared and served food to the individuals
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.

Head Cashier

Home Depot
05.2005 - 10.2008
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.

Head Cashier

Lowes Home Improvment
01.2006 - 05.2006
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Counted money in drawers at beginning and end of each shift.
  • Developed strong relationships with regular customers by remembering preferences and offering personalized assistance.
  • Provided exceptional support to fellow team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Utilized various software applications to process customer orders.

Cashier Manager

Walmart Super Center
03.2003 - 02.2005
  • Quickly and accurately counted drawers at start and end of each shift.
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.

Education

Phlebotomy Certificate of Completion -

Desert Dental & Health Academy
11.2023

No Degree - Medical Assistance

Providence Training Institute
Glendale, AZ
01.2020

High School Diploma -

Rio Salado
Avondale, AZ
10.2018

Licensed Nursing Assistant -

Providence Training Institute
Glendale, AZ
05.2017 - 07.2018

Skills

  • Medical Terminology
  • Patient Vitals
  • Patient Care
  • Infection Control
  • OSHA Compliant
  • HIPAA Compliant
  • CDC Requirements
  • Venipuncture
  • Capillary Puncture
  • Specimen Collection
  • Wound care
  • Microsoft Office

Blood collection techniques

Butterfly needle technique

HIPAA Compliance

Safety and Sanitation

Capillary puncture

Lab equipment maintenance

Specimen handling

Infection control protocols

Venipuncture Expertise

Geriatric phlebotomy

Pediatric phlebotomy

Medical terminology knowledge

Certification

  • Licensed Nursing Assistant
  • MA Certified
  • CPR (BLS) & AED Certified
  • Nationally CPT Certified

Professionalreferences

  • Sharmel Stuart, 602-575-6236
  • Tiara Zolnierz, 678-794-6147
  • Julie Davis, 602-413-7894

Human humanitarian for helping others

I enjoy giving back to people who are in need, The feeling I get when Im able to make someone else smile is the most happiest feeling in the world this is my personal reason why I enjoy working in the medical field.

Timeline

Outreach Phlebotomist

Mobile Phlebotomist
11.2023 - Current

Licensed Nursing Assistant

Banner Health, University Medical Center
03.2018 - 09.2021

Licensed Nursing Assistant -

Providence Training Institute
05.2017 - 07.2018

Caregiver

Private Home Care
01.2013 - 03.2018

Head Cashier

Lowes Home Improvment
01.2006 - 05.2006

Head Cashier

Home Depot
05.2005 - 10.2008

Cashier Manager

Walmart Super Center
03.2003 - 02.2005

Phlebotomy Certificate of Completion -

Desert Dental & Health Academy

No Degree - Medical Assistance

Providence Training Institute

High School Diploma -

Rio Salado

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Joy King