Chrishonda Williams
Lackawanna,NY
Summary
Human services professional prepared to excel in this role. Extensive experience in assisting individuals and families with accessing community resources and support services. Reliable team collaborator with strong focus on achieving positive outcomes and adapting to changing needs. Proven skills in case management and client advocacy.
Overview
12
12
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Outreach Phlebotomist
Catholic Health System
Buffalo, NY
08.2024 - 04.2026
- Collected blood samples from diverse populations in community settings.
- Ensured compliance with safety protocols and quality standards in specimen handling.
- Educated patients on procedures, addressing concerns to facilitate smooth interactions.
- Maintained accurate records of patient information and sample collection processes.
- Improved patient satisfaction by providing efficient and compassionate phlebotomy services.
- Provided reliable transportation services for specimens, ensuring prompt delivery to laboratories for analysis.
- Acted as a liaison between patients, healthcare providers, and insurance companies to ensure proper billing and reimbursement procedures were followed.
Direct Support Professional
The Arc Erie County New York
Williamsville, NY
05.2024 - 07.2025
- Supported daily living activities for individuals with disabilities, ensuring comfort and safety.
- Assisted clients in developing and achieving personal goals through tailored support plans.
- Monitored client progress and documented changes to inform care strategies effectively.
- Collaborated with multidisciplinary teams to enhance service delivery and client outcomes.
- Conducted regular assessments of client needs to adapt support approaches accordingly.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
Resident Care Aide
Orchard Heights
Orchard Park, NY
01.2023 - 04.2024
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Resident Assistant
Autumn View Healthcare Facility
Hamburg, NY
05.2022 - 12.2023
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored and documented changes in resident health conditions accurately.
- Collaborated with nursing staff to develop personalized care plans for residents.
- Trained new aides on best practices for resident care and communication techniques.
Direct Support Professional
Community Services For Every1
Buffalo, NY
09.2019 - 07.2020
Direct Support Professional
Baker Victory Services
Lackawanna, NY
08.2014 - 07.2019
- Assisted with daily living activities, running errands, and household chores.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Established strong relationships with local community resources to connect clients with additional supports as needed.
Education
Associate of Science - Human Services
Erie Community College
Buffalo, NY 09.2022 - Current
General Studies - General
Lackawanna High School
Lackawanna, NY06.2013
Skills
- Electronic Charting
- Documenting behaviors
- Care plan implementation
- Condition Monitoring
- Mobility Assistance
- Patient Relations
- Patient-focused care
- Transporting patients
- Quality Assurance
- Observing responses
- Medical terminology knowledge
- Conducting intakes
- Indirect Patient Care
- Patient Lifting
- Direct Patient Care
- Collecting vital signs
- Chronic Disease Management
- Patient relationship building
Certification
Certification number: 1401230457
Timeline
Outreach Phlebotomist
Catholic Health System
08.2024 - 04.2026
Direct Support Professional
The Arc Erie County New York
05.2024 - 07.2025
Resident Care Aide
Orchard Heights
01.2023 - 04.2024
Associate of Science - Human Services
Erie Community College
09.2022 - Current
Resident Assistant
Autumn View Healthcare Facility
05.2022 - 12.2023
Direct Support Professional
Community Services For Every1
09.2019 - 07.2020
Direct Support Professional
Baker Victory Services
08.2014 - 07.2019
General Studies - General
Lackawanna High School