Antoney Johnson
Dallas,GA
Summary
Proven track record in delivering exceptional customer service and maintaining a clean driving record, demonstrated across roles at M&K Walker Trucking and Econo Lodge Hotel. Expert in time management and safe driving, consistently enhancing company reputation through punctuality and reliability. Skilled in leveraging GPS navigation and customer service to achieve optimal results. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Driver
M&K Walker Trucking
01.2015 - 08.2024
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Driver
Werner Enterprises
01.2013 - 09.2015
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
Front Desk Agent/Manager on Duty
Econo Lodge Hotel
03.2010 - 05.2012
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Education
No Degree - HVAC Certification
University of West Georgia
Carrollton, GA12.2024
High School Diploma -
Auburn High School
Auburn, NY06.1996
Skills
Time Management
Valid Driver's License
Customer Service
Clean Driving Record
Safe Driving
Self-motivation and discipline
Dependable and reliable
Guest Services
Problem-solving skills
Hospitality services
Credit and cash payments
Oral and written communications
Certification
HVAC-R
- Certificate of Completion
University of West Georgia
- EPA Section 608 Technician Certification - U.S. Environmental Protection Agency.
- 80% complete
Timeline
Driver
M&K Walker Trucking
01.2015 - 08.2024
Driver
Werner Enterprises
01.2013 - 09.2015
Front Desk Agent/Manager on Duty
Econo Lodge Hotel
03.2010 - 05.2012
No Degree - HVAC Certification
University of West Georgia
High School Diploma -
Auburn High School
HVAC-R
- Certificate of Completion
University of West Georgia
- EPA Section 608 Technician Certification - U.S. Environmental Protection Agency.
- 80% complete
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