Antonia Alvarado
Palm City,FL
Summary
Dedicated and experienced restaurant manager with over 25 years of front-of-house expertise, ensuring seamless operations and exceptional guest experiences. Skilled in team leadership, inventory management, scheduling, and customer service. Known for creating a warm and welcoming atmosphere, fostering strong team dynamics, and driving operational efficiency. Passionate about hospitality and making every guest feel at home.
Overview
25
25
years of professional experience
Work History
Restaurant General Manager
Ghisallo
07.2022 - 03.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
Captain/Shift Manager
The Tasting Kitchen
02.2022 - 03.2023
- Showed high-level understanding of fine dining standards and practices.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Completed restaurant opening and closing functions that included POS report generation.
- Contributed to successful private events by collaborating with event planners on menu selections, seating arrangements, and timeline coordination.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
Captain
Fanny’s - Academy Museum of Motion Pictures
09.2021 - 07.2022
- Provide food and beverage service to guests in a high volume, elite Hollywood venue
- Provide high level of service to VIP, celebrity clientele & private events
- Supervise staff to maintain ultimate hospitality and uphold company standards
Restaurant General Manager
The Shelby
08.2019 - 03.2020
- Payroll, Scheduling, Bank Deposits, Daily Operations, Hiring Manager
- Responsible for all purchasing, FOH & BOH
- Managing event staff for private events
- Execute all BEO (banquet event order) details, including set-up & breakdown, decorations, favors, food & beverage stations, equipment, rentals, vendors, entertainment & staff
- Maintain client communication throughout the event to meet the highest level of service
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Manager/Lead Server
Franklin & Co. Tavern
12.2011 - 03.2020
- Responsible for hiring, training and scheduling staff
- Manage the day to day operations of opening and/or closing the restaurant
- Manage catering inquiries directly, create competitive proposals for future business with creative menu options
- Generate financial reports, manage staff cash handling distribution and collection
- Provide support to the culinary team to ensure successful operations and catering
- Assist with menu development and marketing
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Manager/Lead Server
Oakfire Pizzeria & Pub
04.2007 - 12.2011
- Provide direction, supervision, performance, training, & evaluation of all staff
- Establish systems/procedures to contribute towards growth & profitability levels
- Maintain inventory; ensure that the department is run in compliance with all company policies, rules, & regulations
- Strive to exceed guest expectations by providing the highest level of service with a friendly, patient, helpful attitude
- Manage & achieve the budgets that are determined for the food & beverage department
- Manage daily cash, generate sales reports, conduct bank drops
- Book private parties & location shoots
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Skills
- Front-of-House Management – Oversee daily operations, ensuring smooth service flow and customer satisfaction
- Team Leadership & Training – Hire, train, and mentor staff to maintain high service standards
- Customer Experience & Hospitality – Create a welcoming environment that encourages guest loyalty
- Inventory & Supply Management – Track stock levels, reduce waste, and manage vendor relationships
- Scheduling & Labor Management – Optimize staff scheduling for efficiency and cost control
- POS & Reservation Systems – Proficient in managing digital transactions, bookings, and reporting
- Conflict Resolution & Problem-Solving – Handle customer concerns and operational challenges with professionalism
- Health & Safety Compliance – Ensure adherence to food safety regulations and industry standards
- Event Planning & Promotions – Coordinate special events, marketing efforts, and seasonal promotions
- Aloha
- Toast
- Open Table
- 7Shifts
- HotSchedules
Timeline
Restaurant General Manager
Ghisallo
07.2022 - 03.2024
Captain/Shift Manager
The Tasting Kitchen
02.2022 - 03.2023
Captain
Fanny’s - Academy Museum of Motion Pictures
09.2021 - 07.2022
Restaurant General Manager
The Shelby
08.2019 - 03.2020
Manager/Lead Server
Franklin & Co. Tavern
12.2011 - 03.2020
Manager/Lead Server
Oakfire Pizzeria & Pub
04.2007 - 12.2011
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