Antonia Burns

• Overall responsibility managing the CRCG.
• Facilitates CRCG meetings.
• Spokesperson for public awareness.
• Serves as a referral point of contact.
• Liaison to the State CRCG Office.
• Maintains accurate contact information in the CRCG directory hosted on the CRCG website.
• Tracks monthly staffing data.
• Reports monthly aggregate data in the online statewide data collection system.
• Screens referrals.
• Meeting preparation, including notifying members, preparing materials, and briefing the individual or family prior to their staffing.
• Assists in developing the meeting agenda.
• Drafts minutes.
• Public awareness presentations.
• Data collection and reports.
• Lead point of contact for follow up on an ISP when there is not a clear lead.
• Encourages completion of the satisfaction survey.
• Keeps record of the meeting minutes.
• Maintains an accurate up-to-date membership roster and confidentiality agreements.
• Records recommendations on the ISP form.
• Reports monthly aggregate data in the online statewide data collection system regarding people served, barriers to service, and community gaps.
• Distributes meeting notices.
• Sends timely reminders to lead entities responsible for follow up reports at upcoming meetings.

• Led the planning, development, and implementation of a comprehensive regional tobacco prevention and control work plan.
• Provided expert technical assistance and policy consultation to healthcare providers, universities, government agencies, non-profits, and community organizations.
• Delivered large-scale training sessions to promote integration of tobacco cessation practices, including use of the Texas Tobacco Quitline, NRT education, and electronic health record system protocols.
• Built strategic partnerships with clinics, hospitals, schools, and behavioral health centers to promote sustainable systems-level tobacco cessation strategies.
• Conducted community outreach and educational initiatives to raise awareness and reduce tobacco use in high-risk populations.
• Spearheaded employee wellness initiatives and supported internal and external health education campaigns.
• Developed and maintained administrative records including budgets, monthly program reports, expenditure tracking, and formal presentations.
• Designed and delivered customized training materials, PowerPoint presentations, and outreach resources for regional use.
• Monitored community health indicators and collected data to support the planning and evaluation of intervention strategies.
• Represented the agency in disaster response or continuity operations as required.

• Provide guidance and support to clinic staff, related to service eligibility, intake of client information, social economic data and health conditions, HIPAA regulations, requirements for childhood immunizations and vaccine handling for Vaccines for Children Program according to agency and program policy, and preparing month-end reports for review and submittal to meet various program policy requirements. Provides technical assistance for data input into State programs, databases, and electronic health records. Serve as a coordinator role for clinical events at regional office, assists staff in developing schedules and priority setting in field office support. Assists in planning workshops, in-service training, and conferences with key Health Service Region 7 Public Health Nursing staff. Assists in the preparation of training and operational manuals and educational materials. Works closely with clinic staff to determine training materials needed. Evaluates training and educational materials to determine effectiveness of material and need to change and update. Under the guidance of the Clinic Nurse and TB program, may provide directly observed therapy (DOT) medications to clients. Performs basic phlebotomy and TST testing, processes specimen samples. Completes weekly timekeeping activities in CAPPS and certifies time monthly. Provide and educates communities, stakeholders and others on Child Health, Maternal Health, and Perinatal Infant Health and Tobacco free information through presentations, events, trainings, and community networking (i.e., school health advisory committee, health fairs). Plans, develops, coordinates outreach activities, and acts as a resource person for organizations and personnel involved in population-based efforts. Coordinates community and professional partnerships to improve and stimulate interest for preventive health services. Oversees the progress of Title V goals and work plans in monitoring productivity and outcomes of population-based services provided by region 7 staff. Participates in local regional and statewide initiatives to improve public health and routinely provides information regarding clinic program activities for various State Health Department services. Maintains current knowledge of resources available through other agencies or organizations within own communities served. Assists with Title V research of evidence-based education activities for annual reporting of Title V regional activities. Performs other duties and services as assigned. May be called to respond to public health emergencies or events to actively participate and/or serve in a supporting role to meet the agency's obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift patter assignment and/or location.

• Perform responsible technical, clerical and program administrative duties as a team with the public health nurse to maintain clinic flow and function according to DSHS policy and procedures. Work involves planning, organizing, and performing a variety of administrative activities. Maintain confidentiality to the upmost. Assists with home visits and provides TB Direct Observation Therapy under nurse regional and TB program over site provided in the Standing Delegation Orders. Provide education to the community and public schools on various Title V Child and Maternal Health State or Federal performance measures targeted for data collection. Perform blood draws on patients for testing in the areas of TB and STIs with properly completing lab slips for testing.

• Collected blood samples from patients using established protocols and techniques.
• Prepared patients for blood draws by explaining procedures and ensuring comfort.
• Maintained accurate records of patient information and sample collection details.
• Ensured compliance with safety regulations during all phlebotomy procedures.
• Managed inventory of supplies needed for blood collection and testing procedures.
• Maintained a clean, safe, and organized work environment.
• Verified patient information prior to specimen collection.
• Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
• Adhered to HIPAA guidelines regarding patient privacy.
• Performed venipuncture and other blood collection procedures according to established standards.
• Collected specimens from pediatric, adult, geriatric, and special needs patients.
• Provided excellent customer service while interacting with patients.
• Documented patient information into electronic medical records system.

• Managed scheduling for juvenile probation meetings and court appearances.
• Prepared and maintained accurate case files for probation officers.
• Coordinated communication between probation staff, families, and external agencies.
• Handled confidential information with discretion and professionalism.
• Organized office procedures to ensure efficient operations within the department.
• Maintained inventory of office supplies and ordered replacements as needed.
• Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
• Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
• Performed data entry into computer systems; ensured accuracy of all entered information.
• Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
• Processed invoices for payment; tracked payments received from vendors and clients.
• Managed calendar reminders for upcoming deadlines or events associated with the office.
• Sent and distributed mail and parcels.
• Reviewed billing statements for accuracy prior to submitting them for payment processing.
• Created and updated spreadsheets to track and report data.

Answer telephones and take accurate messages for JPO. Understanding the philosophy and inner workings of Juvenile Probation. Process documents on the computer and through JCMS software. Prepare, file and maintain folders in an organized and up to date fashion. Keep accounting records, collect and post all monies received, make daily bank deposits, submit financial records and any other financial information and documentation to County Auditor’s office. Compile and enter all statistical information on new referrals and keep files up to date. Perform monthly data analysis for reporting purposes.

• Create, validate and complete work orders in MAXIMO for various departments. Coordinate with management in regards to contractors performing work on-site. Proficient at data entry, creating and maintaining reports entailing production by gathering and compiling data. Create, organize and conduct Cascading Metrics by tracking progress of important information and data that affected the various departments and management. Coordinate preventative maintenance schedule for upcoming PMs.

• Offer behavioral based safety training to employees to help maintain and follow safety policies and procedures. Conduct and attend various meetingswith steering team and management monthly to discuss data entry analysis, pinpoint specific behaviors, continuous improvement opportunities, BBS findings for previous month, barriers/challenges and highlight wins. Discuss BBS with employees one-on-one to gain information on the process from their prospective as well as training individuals on the correct process. Conduct Observations Blitz with steering team with individuals around mine site. Set and monitor deadlines for special projects and report to Management

• Validate work orders for Heavy and Electrical groups in MAXIMO. Create and maintain reports entailing production. Create, organize and conduct Cascading Metrics by tracking progress of important information and data that affected the various departments and management. Provide data entry, gathering and compiling of data to prepare routine and special reports.

• Contact vendors/suppliers/contractors for budgetary pricing. Initiate and/or prepare Stock Action Requests (SARs) to set up parts and materials in Warehouse Inventory, obtain proper approvals and route to Procurement Perform Blanket Order releases for stock and non-stock parts and materials. Provide an electronic status board of parts and materials on order, staged and picked up from the warehouse and identified parts to be returned for credit left over from Maintenance scheduled jobs.

• Responsible for resolving escalated customer issues/complaints forwarded from the call center or other groups within Customer Operations, as well as written complaints from the customer. Performs account corrections including rebills, adjustments, or clearing of transactions or billing failures. Assist in the development and establishment of creative solutions to customer problems/performance standards to meet service goals with all Customer Operations, Sales, Marketing, and related company essential/operational departments

• Assign daily work to team members. Promoted teamwork and accountability. Set and monitored deadlines for special projects and reported to management. Monitored abnormalities and exceptions for the group. Maintained and executed training program for new hires. Performed root cause analysis of daily workload. Conducted power sessions to address training issues and gaps. Supported ISO Certification by keeping processes updated. Monitored workload to ensure the client’s Service Level Agreements (SLA’s) were fulfilled. Analyzed QC reports to ensure work was completed accurately. Identified and corrected process gaps for the team to work efficiently and effectively and to maintain ISO Certification. Created and updated reports. Created and maintained monthlyworkload reports. Served as Interdepartmental liaison for team. Worked closely with Business Consultant to keep team up to date on new products and promotions offered. Delivered performance reviews. Awarded TES Star Performer Great Attitude Award 20 times.

• Performed moderately complex client care services under the supervision of the Nurse Coordinator, with guidance provided by the Unit Manager, and other unit shift leaders. Functioned as a member of a team within a specific unit to provide therapeutic guidance and support to assigned clients. Responsible and accountable for fostering therapeutic staff / resident relationships. Provided and documented individualized treatment plan interventions, including crisis interventions, monitoring, accompanying and participating in activities with clients. Helped to promote and ensure the safety and well-being of clients and team members in all circumstances during the assigned shift. Assisted in training, including job coach assignments, and supervising entry level workers in the absence of senior level staff. Performed assigned duties under general supervision with moderate latitude for the use of initiative and independent judgement. Attended training courses for client restraints and techniques, abuse/neglect cases, CPR/First Aid.