Antonia Cattanach
Rancho Santa Margarita,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. With a willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Shift Leader
Pressed
Carlsbad, CA
05.2023 - 09.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Restocked and reorganized when necessary
Shop Manager
Fired Up
Carlsbad, CA
06.2022 - 02.2023
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Developed new promotional campaigns to attract new customers.
- Implemented visual merchandising techniques to attract customers and drive sales, leading to improved store performance.
- Optimized store layout for better customer flow and product visibility, ultimately enhancing the overall shopping experience.
- Developed promotional campaigns to increase store foot traffic, ultimately boosting overall revenue.
- Organized special events such as product launches or seasonal promotions to generate excitement among customers and boost sales figures.
- Interacted well with customers to build connections and nurture relationships.
Department Lead
Ralph’s
Mission Viejo
02.2020 - 06.2022
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Provided product advice to customers to help select most suitable items for individual needs.
Education
Diagnostic Medical Sonography - Allied Health
Orange Coast College
Costa Mesa, CASkills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Decision-making capabilities
- Strong verbal and written communication
- Team Collaboration and Leadership
- Team Supervision
- Conflict Resolution
- Motivational Leadership
- POS System Operation
- Safety processes and procedures
- Inventory Counts
- Assigning Work
- Complaint resolution
- Shift Paperwork Completion
- Policy Enforcement
- Professional Appearance
Timeline
Shift Leader
Pressed
05.2023 - 09.2023
Shop Manager
Fired Up
06.2022 - 02.2023
Department Lead
Ralph’s
02.2020 - 06.2022
Diagnostic Medical Sonography - Allied Health
Orange Coast College