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Antonia Christopher
Senior Business Analyst
Huntley,IL
Summary
Accomplished insurance professional leveraging strong business analysis skills to enhance workflows and optimize insurance systems. Skilled in delivering actionable insights and leading project lifecycles, ensuring alignment with business goals and improved customer satisfaction through effective stakeholder collaboration.
Overview
1
1
Language
36
36
years of professional experience
Work History
Business Analyst II
Berkley Environmental
Chicago, IL
05.2013 - 01.2026
- Provided actionable insights and strategic solutions for insurance workflows and agent-facing underwriting and quoting systems, ensured production support, and led cross-functional initiatives aligned with business and enterprise goals.
- Partnered with internal and external stakeholders and development teams to streamline end-to-end business processes through waterfall and agile methodologies, implementing new processes and minimizing operational duplication.
- Oversaw end-to-end project lifecycle for complex multi-project and program initiatives, coordinating design, development, testing, implementation, communication, reporting, and training and handling data issues such as system overrides and cross-system data mapping to maintain on-time delivery.
- Assessed business processes and customer needs to generate clear software requirements, including functional specifications and UI design artifacts.
- Facilitated cross-functional meetings to collect and reconcile requirements, use cases, and acceptance criteria, enabling stakeholder alignment through release notes and training materials.
- developed and completed test case scenarios, testing end-to-end workflows (used Visio).
- prioritized enhancements and defect review for most efficient, value-driven solutions for company and customer.
- Strengthened cross-departmental relationships through collaboration on business goals, root-cause problem solving, and prioritization while delivering training and coaching for peers and end users.
- Delivered 2nd level help desk support for system and defect issues across insurance audit claims and reporting.
eCommerce Analyst
QBE North America
Chicago, IL
04.2012 - 02.2013
- Held roles as project manager, business/eCommerce analyst, tester, and trainer for new technology adoption while fostering global partnerships and collaboration across Australia, Denmark, Singapore, and Mexico.
- Collaborated with cross-functional teams on enterprise and global initiatives, delivering innovative solutions and products to support growth.
- Analyzed e-commerce data to identify customer trends and preferences.
- Collaborated with marketing teams to optimize online promotional campaigns.
- Developed reports on website performance and user engagement metrics.
Business Analysis Consultant II
Zurich North America Commercial
Schaumburg, IL
05.2006 - 04.2012
- Led project team for Zurich Small Business transition to Farmers Insurance, analyzed business requirements and optimized workflows throughout project lifecycle for cost-effective improvements.
- Analyzed client needs to develop tailored insurance solutions.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Facilitated workshops to educate clients on risk management strategies.
Business Systems Analyst
Allstate Insurance Company
Northbrook, IL
02.1990 - 04.2006
- Implemented Commercial and Personal lines projects by defining and documenting business/functional requirements, managing risk, and addressing regulatory changes through process improvements using Six Sigma methodology.
- Managed Independent Agency territories while streamlining Commercial business processes and analyzing profitability trends, regulations, and underwriting guidelines to make informed approval or rejection decisions on submissions.
- Analyzed business requirements to identify system enhancements and improvements.
- Collaborated with stakeholders to gather and document functional specifications.
- Developed process maps to visualize workflows and identify bottlenecks.
Education
Associate of Arts - Elementary School Teaching
William Rainey Harper College
Palatine05-1996
Skills
- Project and program management
- Software testing
- Intermediate SQL queries
- Scrum mastery
- Production support
- Process improvement
- Analytical thinking
- Detail orientation
- UML diagrams
- Management systems
- Policy systems
- Business process modeling
- Salesforce integration
- Workday expertise
- Marketing systems
- Financial systems
- Insurance Technology
- Data reporting
- Workfront expertise
- Problem solving
- Team collaboration
- Self-starter
- Adaptability
- Issue escalation
PROFESSIONAL DEVELOPMENT
- Scrum Master Certified (SMC), 08/29/26
- Scrum Fundamentals Certified (SFC), 08/27/26
- Business Analyst and Project Manager Collaboration, 12/12/23
- Agile at Work: Building Your Agile Team, 12/28/18
- Commercial & P&C Insurance Training
- Underwriting Training
- IT Testing and Training Methods (i.e., Agile, Kanban, Waterfall, SDLC, CMM, Six Sigma, Lean)
Languages
English
Advanced (C1)
C1
Timeline
Business Analyst II
Berkley Environmental
05.2013 - 01.2026
eCommerce Analyst
QBE North America
04.2012 - 02.2013
Business Analysis Consultant II
Zurich North America Commercial
05.2006 - 04.2012
Business Systems Analyst
Allstate Insurance Company
02.1990 - 04.2006
Associate of Arts - Elementary School Teaching
William Rainey Harper College