Antonia Cross
Abilene,TX
Summary
Driven professional with a proven track record at Wesley Court, excelling in customer service and teamwork. Implementing quality assurance measures that enhanced resident satisfaction. Dependable and adaptable, with strong verbal communication skills and a commitment to fostering a collaborative work environment.
Overview
35
35
years of professional experience
Work History
Culinary Wait Staff Lead
Wesley Court
04.2009 - 11.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
Supervisor
Abilene State Supported Living Center
03.1991 - 03.2009
- Supervised daily operations to ensure compliance with safety and regulatory standards.
- Trained staff on best practices for patient care and facility management
- Implemented quality assurance measures to improve overall resident satisfaction.
- Conducted performance evaluations, providing constructive feedback for team development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Trained staff on best practices for patient care and facility management.
Education
High School Diploma -
Abilene High
Abilene, TX05.1981
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Computer skills
- Flexible and adaptable
- Verbal communication
Additional Information
Computer skills: Word, Excel
Meal suite -
1. Added diet orders for new
admissions. 2. Updated diets changes
3. Generated and printed weekly and updated menus.
Timeline
Culinary Wait Staff Lead
Wesley Court
04.2009 - 11.2025
Supervisor
Abilene State Supported Living Center
03.1991 - 03.2009
High School Diploma -
Abilene High