ANTONIA D. EDMONDS
DANIEL ISLAND,SC
Summary
Patient Ambassador at Crothall Healthcare Services with expertise in patient navigation and advocacy. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Proficient in record management, consistently fostering positive healthcare experiences and ensuring patients feel valued and supported.
Overview
15
15
years of professional experience
Work History
Patient Ambassador
Crothall Healthcare Services
Charleston, South Carolina
03.2023 - Current
- Delivered exceptional customer service in high-volume operations, directly boosting patient satisfaction.
- Assisted patients in navigating hospital services and departments, streamlining access to care.
- Welcomed patients and families, fostering a supportive and positive healthcare experience.
- Maintained accurate records of patient interactions and feedback.
Counter Manager
Bobbi Brown Cosmetic Counter Manager, Belk Towne Center
Mt. Pleasant, SC
07.2019 - Current
- Managed counter operations, prioritizing team development and training to enhance service quality.
- Conducted customer consultations to identify needs and preferences, tailoring product recommendations accordingly. and make-up and product application
- Monitored sales plans and inventory, coordinated special events, and improved visual presentation to drive customer engagement.
Counter Manager
La Mer Cosmetic Counter Manager, Belk Towne Center
Mt. Pleasant, SC
09.2014 - 06.2019
- Presented and sold products through engaging demonstrations to enhance customer experience
- Answered customer questions with a strong focus on delivering exceptional service and comprehensive clientele support
- Focused on achieving daily sales targets in a fast-paced retail environment.
Assistant Manager
Talbot’s
Charleston, SC
08.2010 - 09.2014
- Managed inventory and facilities, ensuring accurate bookkeeping and financial reconciliation.
- Coordinated employee schedules and trained new hires to enhance team efficiency.
- Resolved customer complaints through effective communication and problem-solving, improving customer satisfaction.
Education
Advanced Makeup Artist Certification -
Bobbi Brown
06.2005
Makeup Artist Certification -
Bobbi Brown
05.2004
Skills
- Patient navigation
- Customer service
- Record management
- Healthcare communication
- Patient advocacy
- Customer relationship management
Timeline
Patient Ambassador
Crothall Healthcare Services
03.2023 - Current
Counter Manager
Bobbi Brown Cosmetic Counter Manager, Belk Towne Center
07.2019 - Current
Counter Manager
La Mer Cosmetic Counter Manager, Belk Towne Center
09.2014 - 06.2019
Assistant Manager
Talbot’s
08.2010 - 09.2014
Advanced Makeup Artist Certification -
Bobbi Brown
Makeup Artist Certification -
Bobbi Brown