Yaneley Gonzalez
Compassionate healthcare professional with 4+ years of experience in remote healthcare support, care coordination, patient navigation, and healthcare enrollment. Skilled in assisting patients with complex healthcare needs, resolving concerns, coordinating with care teams, verifying insurance eligibility, and maintaining accurate HIPAA-compliant documentation. Experienced with Athena EMR, Salesforce, Connecture, and Google Workspace. Known for providing exceptional patient support through empathy, communication, and problem-solving.
Work History
Enrollment & Patient Outreach Specialist
1 Year 4 Months• Deliver compassionate support to oncology patients through high-volume outreach
• Coordinate enrollment into value-based care programs and facilitate follow-up
• Partnered with internal care teams to streamline communication and improve service delivery.
• Verify insurance eligibility and collect documentation.
• Document interactions accurately while maintaining HIPAA compliance.
• Escalate patient concerns appropriately.
• Exceed productivity and quality goals.
Medicare Enrollment Specialist
2 Years 9 Months• Assisted Medicare beneficiaries through complex healthcare decisions.
• Managed 80–100 patient interactions daily.
• Resolved escalated concerns while maintaining CMS and HIPAA compliance.
• Documented patient interactions using CRM and healthcare software.
• Coordinated with internal departments to resolve patient issues.