Jorge Sanchez P

Resignation reason:

I have worked at this place for 6 months, I was able to provide a letter of resignation with 2 weeks notice unfortunately for a family situation I was only able to meet 1 week notice, my resignation was due to major cuts in the healthcare sector, new president and new administration.

• Contributed to the development of marketing materials, including brochures, newsletters, and social media content, aimed at promoting health insurance offerings and generating new leads.
• Led open enrollment periods for health insurance coverage options, assisting patients in making informed decisions regarding their benefits selections.
• Ensured compliance with federal and state regulations by maintaining accurate records of all benefits-related documentation.
• Improved county benefits enrollment process with streamlined online systems, reducing paperwork and increasing participation rates.
• Utilized electronic health record systems to track patient progress, facilitating effective follow-up care.
• Self-motivated, with a strong sense of personal responsibility.
• Ensured compliance with HIPAA regulations while handling sensitive patient information during scheduling processes.
• Coordinated with healthcare providers to ensure accurate patient documentation.
• Implemented outreach initiatives to increase awareness of available health services.
• Assisted patients in completing enrollment applications and resolving inquiries.
• Maintained and updated patient records using electronic health record systems.
• Completed and processed applications for enrollment.
• Conducted interviews with applicants, explaining benefits process, and which programs were available.
• Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
• Monitored compliance with health regulations during the enrollment process.

Resignation reason:

I have been able to provide a letter of resignation with two weeks notice, the reason for my departure was due to changes in social programs, automation of my activities and budget cuts after trying to get a promotion which was awarded to someone else, I have decided to resign.

• Assistance in reporting to the ICE portal, assistance in completing immigration forms, change of residence, Department of Homeland Security
• Assistance and guidance in completing forms regarding Immigration Court
• Assistance in completing CAP applications for different utility providers, Duquesne Light, People Gas, American Water
• Accompaniment and interpretation assistance at the Departments of Records of Allegheny County
• Emergency PFA assistance
• Accompaniment during ICC hearing for PFA cases
• Reporting and follow-up for Child Line
• Social Security personal assistance for appointments
• Formal referral of cases related to Social Security Disability
• Personal accompaniment to county assistance office CAO
• Homeless assistance
• Identified and removed barriers to patient throughput and desired quality outcomes
• Identified service delivery gaps and developed appropriate service linkages
• Assistance in cases of domestic violence, intimate partner abuse, connection with shelters and establishment of safety measures in conjunction with other organizations such as Women Center and Shelter, Pittsburgh Action Against Rape, Crisis North Center among others
• Improved case management strategies through training and continuing education
• Coordinated program referrals and community-based services
• Monitored progress and adjusted service plans accordingly
• Personal accompaniment as legal advocate to the Criminal Division, Family Division, Civil Court
• Advocated for clients' needs with court, legal teams and general public
• Managed preparation for trials, mediation, or complex negotiations to serve clients' needs
• Gave direct legal advice to clients with basic or complex concerns related to area of practice
• Child Support case development and submission of forms to Child Support Bureau
• Supervised outside counsel and expert witnesses needed to achieve case results
• County benefit applications, SNAP, CHIP, Cash assistance through PA Department of Human Services portal as Community Partner
• Evaluated potential risks associated with various business decisions from legal standpoint
• Managed relationships with outside counsel when specialized expertise was required
• Created comprehensive compliance programs for businesses subject to government regulations

• Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs
• Collaborated with an interdisciplinary team to determine timely delivery of services
• Utilized trauma-informed approach to promote healing and empowerment for clients
• Monitored clients' progress and tracked client services to provide crisis interventions
• Assessed community needs and identified resources for social and community service programs
• Monitored program performance and outcomes for successful delivery of services
• Utilized grant writing skills to secure additional program funding
• Planned and documented short-term interventions in response to critical needs or crises
• Improved case management strategies through training and continuing education
• Coordinated program referrals and community-based services
• Identified and removed barriers to patient throughput and desired quality outcomes

• Leveraged strong understanding of WordPress core to manipulate admin and theme components
• Created and updated re-usable code libraries to streamline WordPress development cycle
• Implemented and assessed performance of SEO best practices
• Referenced web analytics reporting to enhance designs and improve site performance
• Developed and implemented WordPress sites, themes and plugins
• Collaborated with end users on project specifications, strategy and execution to build new WordPress pages and update existing ones
• Designed and implemented new features and functionality for WordPress themes
• Completed professional WordPress development work leveraging JavaScript, HTML and CSS expertise
• Created high-performing and user-friendly interfaces for targeted needs
• Maintained up-to-date knowledge of industry trends, emerging technologies, and best practices in web development

• Maintained Google and Bing Webmaster Tools accounts and monitored for crawling and indexing issues
• Tracked, reported and analyzed website analytics to drive strategy and improve user experience
• Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, placement bids and landing pages
• Performed ongoing keyword discovery, expansion and optimization to increase organic search footprint and drive relevant site traffic
• Answered customer telephone calls promptly to avoid on-hold wait times
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Updated account information to maintain customer records

• Communicated with management when customer issues escalated and worked to find resolutions
• Provided language translation services for customer service inquiries
• Assisted customers with Spanish-language inquiries in a timely and professional manner
• Gained customer trust by providing knowledgeable and accurate information in both English and Spanish
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
• Followed up with customers about resolved issues to maintain high standards of customer service
• Exhibited high energy and professionalism when dealing with clients and staff
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
• Utilized SEO best practices to improve organic search rankings
• Assisted in development of landing pages for specific marketing campaigns
• Coordinated promotional events, such as webinars or product launches, to generate leads
• Collaborated with team members to develop compelling blog posts and articles

• Test application for work degree
• Built automated test scripts to handle repetitive for the investigation
• Collaborated with educators, school administrators and external professionals in development of Individualized Education Plans (IEPs)
• Observed students in classroom and play environments
• Collaborated with social workers to help students grow in social and emotional capacities

• Documented client progress in confidential files
• Administered various tests and prevented major social, physical and mental disorders
• Collaborated with a multidisciplinary team to discuss treatment plans, progress and discharge decisions
• Coached clients through treatment planning and counseling processes
• Evaluated effectiveness of interventions and adjusted treatment plans as needed based on patient progress
• Diagnosed psychological disorders by administering and interpreting tests and assessments
• Offered crisis intervention services for clients experiencing acute distress or suicidal ideation
• Initiated outreach efforts within community to promote mental health awareness and reduce stigma around seeking help for psychological concerns
• Assisted clients in developing coping strategies for managing stress, anxiety, depression, and other emotional difficulties

• Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance
• Observed teachers, documented activities and implemented improvement plans to optimize classrooms
• Communicated with parents to encourage active parental participation in education
• Trained teachers on effective teaching techniques, classroom management strategies and behavior modification
• Verified student grades, attendance and schedules

• Assisted staff members during emergency situations while maintaining professionalism and observational skills
• Performed intake triage, vitals and assisted patients with mental health screenings
• Collaborated with facility psychiatrists to determine effectiveness of treatment and developed new treatment plans
• Resolved conflicts and negotiated mutually beneficial agreements between parties
• Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records
• Observed patient behavior and documented any changes or concerns to report to nursing staff
• Utilized crisis intervention techniques to maintain patient safety
• Taught coping skills and stress management techniques to help patients better manage their mental health symptoms
• Administered first aid or emergency care when needed, following established procedures