Jorge Sanchez Patino
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Accomplished Case Manager bringing extensive experience connecting clients with resources. Offers organizational skills and multitasking abilities required to effectively coordinate resources, prioritize cases, and manage high-volume daily workloads. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Outreach Enrollment Coordinator
Squirrel Hill Health Center
Pittsburgh, PA
10.2024 - Current
- Contributed to the development of marketing materials, including brochures, newsletters, and social media content, aimed at promoting health insurance offerings and generating new leads.
- Led open enrollment periods for health insurance coverage options, assisting patients in making informed decisions regarding their benefits selections.
- Ensured compliance with federal and state regulations by maintaining accurate records of all benefits-related documentation.
- Improved county benefits enrollment process with streamlined online systems, reducing paperwork and increasing participation rates.
- Utilized electronic health record systems to track patient progress, facilitating effective follow-up care.
- Self-motivated, with a strong sense of personal responsibility.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during scheduling processes.
Long Term Case Worker Lead
Latino Community Center
Pittsburgh, United States
03.2024 - 07.2024
- Assistance in reporting to the ICE portal, assistance in completing immigration forms, change of residence, Department of Homeland Security
- Assistance and guidance in completing forms regarding Immigration Court
- Assistance in completing CAP applications for different utility providers, Duquesne Light, People Gas, American Water
- Accompaniment and interpretation assistance at the Departments of Records of Allegheny County
- Emergency PFA assistance
- Accompaniment during ICC hearing for PFA cases
- Reporting and follow-up for Child Line
- Social Security personal assistance for appointments
- Formal referral of cases related to Social Security Disability
- Personal accompaniment to county assistance office CAO
- Homeless assistance
- Identified and removed barriers to patient throughput and desired quality outcomes
- Identified service delivery gaps and developed appropriate service linkages
- Assistance in cases of domestic violence, intimate partner abuse, connection with shelters and establishment of safety measures in conjunction with other organizations such as Women Center and Shelter, Pittsburgh Action Against Rape, Crisis North Center among others
- Improved case management strategies through training and continuing education
- Coordinated program referrals and community-based services
- Monitored progress and adjusted service plans accordingly
- Personal accompaniment as legal advocate to the Criminal Division, Family Division, Civil Court
- Advocated for clients' needs with court, legal teams and general public
- Managed preparation for trials, mediation, or complex negotiations to serve clients' needs
- Gave direct legal advice to clients with basic or complex concerns related to area of practice
- Child Support case development and submission of forms to Child Support Bureau
- Supervised outside counsel and expert witnesses needed to achieve case results
- County benefit applications, SNAP, CHIP, Cash assistance through PA Department of Human Services portal as Community Partner
- Evaluated potential risks associated with various business decisions from legal standpoint
- Managed relationships with outside counsel when specialized expertise was required
- Created comprehensive compliance programs for businesses subject to government regulations
Case Manager
Latino Community Center
Pittsburgh, PA
07.2023 - 03.2024
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs
- Collaborated with an interdisciplinary team to determine timely delivery of services
- Utilized trauma-informed approach to promote healing and empowerment for clients
- Monitored clients' progress and tracked client services to provide crisis interventions
- Assessed community needs and identified resources for social and community service programs
- Monitored program performance and outcomes for successful delivery of services
- Utilized grant writing skills to secure additional program funding
- Planned and documented short-term interventions in response to critical needs or crises
- Improved case management strategies through training and continuing education
- Coordinated program referrals and community-based services
- Identified and removed barriers to patient throughput and desired quality outcomes
Junior WordPress Designer
Merkabici Spain
TORRIJOS, Spain
03.2015 - 11.2022
- Leveraged strong understanding of WordPress core to manipulate admin and theme components
- Created and updated re-usable code libraries to streamline WordPress development cycle
- Implemented and assessed performance of SEO best practices
- Referenced web analytics reporting to enhance designs and improve site performance
- Developed and implemented WordPress sites, themes and plugins
- Collaborated with end users on project specifications, strategy and execution to build new WordPress pages and update existing ones
- Designed and implemented new features and functionality for WordPress themes
- Completed professional WordPress development work leveraging JavaScript, HTML and CSS expertise
- Created high-performing and user-friendly interfaces for targeted needs
- Maintained up-to-date knowledge of industry trends, emerging technologies, and best practices in web development
SEO Consultant
Marchas Y Rutas Spain
Madrid, Spain
02.2015 - 02.2020
- Maintained Google and Bing Webmaster Tools accounts and monitored for crawling and indexing issues
- Tracked, reported and analyzed website analytics to drive strategy and improve user experience
- Performed in-depth competitor reviews to check competitor activities with ad placement, keyword use, placement bids and landing pages
- Performed ongoing keyword discovery, expansion and optimization to increase organic search footprint and drive relevant site traffic
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Updated account information to maintain customer records
Bilingual Search Engine Optimization Specialist
Ofertas Ciclismo
Madrid, Spain
02.2015 - 09.2019
- Communicated with management when customer issues escalated and worked to find resolutions
- Provided language translation services for customer service inquiries
- Assisted customers with Spanish-language inquiries in a timely and professional manner
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Followed up with customers about resolved issues to maintain high standards of customer service
- Exhibited high energy and professionalism when dealing with clients and staff
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Utilized SEO best practices to improve organic search rankings
- Assisted in development of landing pages for specific marketing campaigns
- Coordinated promotional events, such as webinars or product launches, to generate leads
- Collaborated with team members to develop compelling blog posts and articles
Application Test Lead
The Beck Depression Inventory (BDI)
Valencia, Carabobo
11.2018 - 12.2018
- Test application for work degree
- Built automated test scripts to handle repetitive for the investigation
- Collaborated with educators, school administrators and external professionals in development of Individualized Education Plans (IEPs)
- Observed students in classroom and play environments
- Collaborated with social workers to help students grow in social and emotional capacities
Counseling Psychologist
FUNDACIÓN ECONEXION
Valencia, Carabobo
07.2018 - 11.2018
- Documented client progress in confidential files
- Administered various tests and prevented major social, physical and mental disorders
- Collaborated with a multidisciplinary team to discuss treatment plans, progress and discharge decisions
- Coached clients through treatment planning and counseling processes
- Evaluated effectiveness of interventions and adjusted treatment plans as needed based on patient progress
- Diagnosed psychological disorders by administering and interpreting tests and assessments
- Offered crisis intervention services for clients experiencing acute distress or suicidal ideation
- Initiated outreach efforts within community to promote mental health awareness and reduce stigma around seeking help for psychological concerns
- Assisted clients in developing coping strategies for managing stress, anxiety, depression, and other emotional difficulties
School Tutoring Coordinator
Escuela Negro Hipólito
Valencia, Carabobo
02.2018 - 10.2018
- Maintained school focus on learning by enforcing rules related to academics, student discipline and class attendance
- Observed teachers, documented activities and implemented improvement plans to optimize classrooms
- Communicated with parents to encourage active parental participation in education
- Trained teachers on effective teaching techniques, classroom management strategies and behavior modification
- Verified student grades, attendance and schedules
Psychiatric Nursing Assistant
Psiquiátrico De Barbula Universidad Carabobo
Valencia, Carabobo
02.2017 - 11.2017
- Assisted staff members during emergency situations while maintaining professionalism and observational skills
- Performed intake triage, vitals and assisted patients with mental health screenings
- Collaborated with facility psychiatrists to determine effectiveness of treatment and developed new treatment plans
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records
- Observed patient behavior and documented any changes or concerns to report to nursing staff
- Utilized crisis intervention techniques to maintain patient safety
- Taught coping skills and stress management techniques to help patients better manage their mental health symptoms
- Administered first aid or emergency care when needed, following established procedures
Education
NACES U.S. Equivalency - Bachelor's degree in psychology from a regionally-accredited institution of higher education
06.2023
Bachelor of Science - Clinical Psychology
Arturo Michelena University
02.2020
Student Orientation ESL -
Literacy Pittsburgh
Pittsburgh, PA08.2019
SEO Consultant -
Google Mobile Academy
01.2017
Skills
- SEO-SEM Content Creator
- Conflict Resolution
- Analytical and Critical Thinking
- Cultural Awareness
- DSM-IV classification
- Behavior observation
- Patient screening
- Experiment supervision
- Behavioral assessments
- Individualized instruction
- Evaluation procedures
- Recruitment
- Keyword optimization
- SEM trend knowledge
- Redirect monitoring
- Ad development
- Online platforms
- Complaint resolution
- Report preparation
- Creative problem solving
- International sales support
- Professional telephone
- Client Advocacy
- Individualized counseling
- Family Education
- Discharge Planning
- Chronic Disease Management
- Care Coordination
- Adaptability
- Resource Management
- Community Outreach
- Legal Compliance
- Written Advocacy
- Ethical Decision Making
Certification
- CPR / FIRST AID, American Red Cross, 07/01/22, 07/01/26
- SEO Consultant, Google Mobile Academy, 01/01/17
- Basic Training in Child Trauma, UPMC Western Behavioral Health at Twin Lakes, 02/01/24
- Trauma Informed Care, National Child Welfare Workforce Institute, 02/01/24
- Responding to Disclosures of Child Abuse, PA Family Support Alliance, 12/01/23
- Mental Health First Aid, National Council for Mental Wellbeing, 11/01/23, 11/01/26
- Human Trafficking in Emergencies, DisasterReady, 11/01/23
- An Individual's Perspective of SUD and Recovery, Allegheny County Regional Recovery Hub, 09/01/23
- Destigmatizing SUD Language and Recovery Pathways, Allegheny County Regional Recovery Hub, 09/01/23
- Family Members Perspective of Substance Use Disorder, Allegheny County Regional Recovery Hub, 09/01/23
- Substance Trends & Resources in Allegheny County, Allegheny County Regional Recovery Hub, 09/01/23
- The Arts and Science of Relationships: Understanding Human Needs, University of Toronto, 09/01/23
- Recognizing and Reporting Child Abuse: Mandated and Permissive Reporting in Pennsylvania, University of Pittsburgh School of Social Work, 07/01/23
- Identifying and Safeguarding Personally Identifiable Information PIII, Defense Information Systems Agency, 06/01/22
- Mandated Reporting: Knowing your Role in the Protection of Children, Pittsburgh Action Against Rape, 06/01/22
- Secondary Traumatic Stress: Understanding the Impact of Trauma Work on Professionals, National Child Traumatic Stress Network (NCTSN), 06/01/22
- Non-Violent Crisis Intervention, Crisis Prevention Institute, 07/01/22, 08/01/24
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Outreach Enrollment Coordinator
Squirrel Hill Health Center
10.2024 - Current
Long Term Case Worker Lead
Latino Community Center
03.2024 - 07.2024
Case Manager
Latino Community Center
07.2023 - 03.2024
Application Test Lead
The Beck Depression Inventory (BDI)
11.2018 - 12.2018
Counseling Psychologist
FUNDACIÓN ECONEXION
07.2018 - 11.2018
School Tutoring Coordinator
Escuela Negro Hipólito
02.2018 - 10.2018
Psychiatric Nursing Assistant
Psiquiátrico De Barbula Universidad Carabobo
02.2017 - 11.2017
Junior WordPress Designer
Merkabici Spain
03.2015 - 11.2022
SEO Consultant
Marchas Y Rutas Spain
02.2015 - 02.2020
Bilingual Search Engine Optimization Specialist
Ofertas Ciclismo
02.2015 - 09.2019
Student Orientation ESL -
Literacy Pittsburgh
SEO Consultant -
Google Mobile Academy
NACES U.S. Equivalency - Bachelor's degree in psychology from a regionally-accredited institution of higher education
Bachelor of Science - Clinical Psychology
Arturo Michelena University