PAULA LARA
HOUSTON,TX
Summary
Care Coordinator with 15 years of healthcare experience, specializing in patient care management and appointment coordination. Proven ability to collaborate with medical staff to enhance patient satisfaction and loyalty. Strong critical thinking and problem-solving skills, adept at working independently and mastering new tasks quickly. Committed to delivering exceptional customer service and supporting organizational objectives through effective communication and teamwork.
Overview
15
15
years of professional experience
Work History
Patient Enrollment Spec II
CareBridge/Elevance Health
Nashville, TN
07.2023 - Current
- Managed outreach for new and existing patients, detailing program benefits and guiding enrollment process.
- Reviewed and prioritized patient census to enhance service delivery.
- Explained services to patients, enrolling them in appropriate programs based on business needs.
- Coordinated with clinical and care coordination teams to ensure seamless patient onboarding.
- Exceeded enrollment targets by efficiently scheduling initial annual appointments.
- Maintained accurate documentation in designated systems to support data integrity.
- Utilized various software tools to track participant information with clear notes.
- Demonstrated problem-solving skills by addressing customer needs promptly and effectively.
Care Coordinator
Dedicated Sr Medical Clinic
Houston, TX
08.2022 - 06.2023
- Served as primary contact for incoming and outgoing patient referrals.
- Triage referrals, gather necessary information, and ensure timely processing.
- Facilitated coordination of care among primary care, specialists, and hospitals.
- Scheduled appointments utilizing coordinated provider list and notified patients accordingly.
- Utilized web-based platforms to generate referral authorizations efficiently.
- Maintained communication with physicians regarding patient needs and outstanding items.
- Monitored and evaluated patient progress, adjusting treatment plans as necessary.
- Educated clients on available community resources and services.
Intake Account Specialist
Empower Pharmacy
Houston, TX
11.2020 - 05.2022
- Adhered to quality standards and compliance requirements consistently.
- Completed routine and complex account updates to resolve issues effectively.
- Prepared accurate daily reports outlining approved accounts and service types offered.
- Documented customer preferences and recommended service updates to management.
- Collaborated with sales team to achieve targets, consistently exceeding quotas.
- Established and maintained strong relationships with clients to ensure satisfaction.
- Provided exceptional customer service by promptly responding to inquiries via phone and email.
- Maintained accurate records of client interactions using CRM software.
Sales Associate
Angel Medical Supply
Houston, TX
07.2015 - 02.2020
- Answered customer inquiries regarding sizing, accessories, and care instructions for merchandise.
- Engaged customers to establish rapport and foster long-term relationships.
- Resolved customer challenges by recommending appropriate products and services.
- Increased sales through effective upselling of complementary items and additional products.
- Achieved perfect attendance and punctuality record throughout employment.
- Trained new hires on company processes, product knowledge, and customer service techniques.
- Maintained accurate records of sales, returns, and inventory levels for management review.
- Collaborated with retail representatives to enhance merchandising displays and promotional materials.
Intake Coordinator
Medco Medical Supply
Houston, TX
05.2010 - 02.2014
- Streamlined office operations by efficiently managing administrative tasks and supporting staff needs.
- Organized paperwork, including charts and reports, to meet office and patient requirements.
- Documented patient medical information and insurance details to facilitate appointment processing.
- Handled high volume of calls daily, enhancing overall office productivity.
- Maintained accurate medical records for patients, ensuring compliance with regulations.
- Coordinated client intake processes, including assessments and necessary paperwork collection.
- Developed individualized service plans based on clients' unique needs and goals.
- Collaborated with multidisciplinary teams to ensure comprehensive care delivery.
Education
Business Administration -
Texas School of Business
Houston, TX01.2023
Skills
- Sales expertise
- Team collaboration
- Issue resolution
- Report writing
- Cold calling
- Customer service
- Business development
- Document management
- Bilingual communication
- Creative brainstorming
- Privacy maintenance
- Microsoft Office proficiency
- Customer relationship management
- Confidentiality management
- Schedule coordination
- Patient enrollment support
- Data management
- Referral coordination
- Service documentation
- Compliance adherence
- Appointment scheduling
- Care coordination
- Communication skills
- Problem solving
- Time management
- Conflict resolution
- Client education and training
- Relationship building strategies
- Supervision and leadership skills
- Networking abilities
- Good telephone etiquette
- Task prioritization
- Group facilitation and public speaking
- Google Drive proficiency
- Detail orientation
References
Available upon request
Accomplishments
- Top Performer obtaining top bonus pay
- Top Sales Person
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Patient Enrollment Spec II
CareBridge/Elevance Health
07.2023 - Current
Care Coordinator
Dedicated Sr Medical Clinic
08.2022 - 06.2023
Intake Account Specialist
Empower Pharmacy
11.2020 - 05.2022
Sales Associate
Angel Medical Supply
07.2015 - 02.2020
Intake Coordinator
Medco Medical Supply
05.2010 - 02.2014
Business Administration -
Texas School of Business
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