Antonia Massarelli
Sandwich,IL
Summary
Ambitious, organized, and dependable Restaurant Manager with a proven track record at Major Threat Restaurant Group. I excel in menu development, customer engagement, and large banquet coordinating. Extremely well-rounded in conflict resolution and team management. This includes staff development, effective training tactics, customer complaint resolution, and extensive hospitality standards. I've successfully implemented promotions that boosted sales and enhanced customer loyalty, ensuring exceptional service. My goal is to manage multiple priorities with a positive attitude, along with taking on extra responsibility to reach everyday success.
Overview
9
9
years of professional experience
Work History
Restaurant Manager, Event Coordinator
Major Threat Restaurant Group
12.2022 - Current
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Developed unique events and special promotions to drive sales.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Coordinated with catering staff to deliver food services for special events and functions.
Bartender Shift Manager
Dakotas
06.2022 - 12.2022
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Trained several new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upheld strict regulations for safe alcohol service and food safety.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Preschool Teacher's Assistant
Grace Holistic Center For Education
01.2017 - 04.2021
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Communicated with parents to inform about child's progress and classroom behavior.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Prepared reports and maintained administrative records.
- Developed and implemented strategies to improve student engagement.
Education
No Degree - Buisness
Waubonsee Community College
Sugar Grove, IL08-2026
Skills
- Menu development
- Restaurant operations management
- Customer engagement
- Conflict resolution techniques
- Stable work history
- Performance improvement
- Promotions planning
- Team management
- Shift management
Timeline
Restaurant Manager, Event Coordinator
Major Threat Restaurant Group
12.2022 - Current
Bartender Shift Manager
Dakotas
06.2022 - 12.2022
Preschool Teacher's Assistant
Grace Holistic Center For Education
01.2017 - 04.2021
No Degree - Buisness
Waubonsee Community College
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