Antonia Montelongo
Lenore,ID
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Hardworking administrative team member familiar with running multi-line telephone systems. Well-versed in clerical tasks like faxing and mail deliveries. Bringing exceptional time management, organizational, and communication skills gained many years of professional experience.
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
16
16
years of professional experience
Work History
Youth Event Counselor
Nez Perce Tribe Education Dept
Lapwai, Idaho
08.2024 - Current
- Created an environment that was safe, supportive, and conducive to learning for all students.
- Established collaborative relationships with parents and guardians in order to provide effective care for their children.
- Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
- Monitored clients' daily activities and responded appropriately when needed.
- Provided supervision and in-house activities to support program participants.
- Disciplined children using positive reinforcement techniques when needed.
- Created safe environment for children by removing hazards and developing appropriate boundaries and rules.
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Identified signs of emotional or developmental problems in children to alert parents or guardians.
Barista/Cashier Team Lead
Black Bison LLC
Lapwai , ID
March - Current
- Placed orders with suppliers for delivery of products required for daily operations.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Stocked shelves with ingredients needed to make coffee drinks.
- Operated cash registers to process customer payments.
- Monitored inventory levels of supplies and restocked when necessary.
- Adhered to health department regulations concerning sanitation standards.
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Supported highest standards of conduct and service to support company reputation.
- Managed cash register and processed transactions with accuracy and integrity.
Gift Shop Cashier
Nez Perce Tribal Enterprises
Lewiston, ID
08.2015 - 08.2017
- Balanced daily register receipts with sales totals at end of shift.
- Cleaned work area before leaving each day per established protocols.
- Verified that prices on merchandise matched those listed on registers.
- Stocked shelves with merchandise and ensured displays were attractive and inviting.
- Organized backroom stock areas according to company guidelines.
- Provided excellent customer service by actively listening to customer needs.
Lead Cafe Host
Silver Reef Hotel Casino Spa
Ferndale, WA
09.2013 - 08.2015
- Assisted servers in seating guests by escorting them to their tables.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Performed light administrative duties such as filing documents and taking messages.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Contributed to team efforts by accomplishing related tasks as needed.
- Took reservations over phone and in person.
- Balanced cash drawers at the end of each shift.
- Served as point-of-contact for resolving guest complaints or special requests.
- Ensured compliance with health and safety regulations within the restaurant.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Lead Patient Care Coordinator/Refferal Specialist
Lummi Tribal Health Center
Ferndale, Washington
03.2011 - 08.2013
- Scheduled appointments for patients according to their needs.
- Maintained accurate medical records for all patients under care.
- Received and routed care team messages and documents to appropriate staff.
- Provided administrative support for patient care staff.
- Demonstrated flexibility during changes to patient care practice.
- Communicated with patients to ensure quality of care and develop care plans.
- Troubleshot and resolved complex customer service issues to enhance patient and family experience.
- Completed insurance verifications and claim forms for patient intake and processing.
- Processed patient intake information and updated medical records prior to treatment.
- Collaborated with nursing staff to advocate for individual patient needs and insurance coverage.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Coordinated with community resources to provide comprehensive support to patients.
- Provided emotional support and guidance to patients and their families.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Coordinated patient referrals to specialists and other healthcare services.
- Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
- Communicated with patients with compassion while keeping medical information private.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Advised staff on appropriate protocols when making a referral.
- Communicated regularly with patients regarding their care plans following a referral.
- Performed data entry related to referrals into electronic health record systems.
- Resolved conflicts between referring physicians and receiving providers.
- Adhered to HIPAA regulations when handling confidential patient information.
- Ensured compliance with HIPAA regulations when handling patient information.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Utilized various healthcare IT systems to schedule appointments and communicate with medical professionals and patients.
- Worked closely with billing departments to ensure accurate coding and billing for referred services.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
- Provided support to referring physicians in obtaining pre-authorization for services as necessary.
Soft Count Team Member
Nez Perce Tribal Enterprises
Lewiston, Idaho
10.2009 - 08.2011
- Maintained accurate records of all transactions in the soft count room.
- Performed daily audits of soft count room to ensure accuracy of funds.
- Ensured compliance with company policies, procedures, as well as state and federal regulations pertaining to gaming operations.
- Processed large volumes of currency in accordance with applicable laws and regulations.
- Reconciled cash, coin and chips against established records.
- Assisted with training new employees on proper procedures for handling money.
- Conducted inventory control checks to verify that all items are properly stored away after each shift.
- Verified all paperwork for accuracy prior to submitting to supervisor.
- Operated currency counting machines accurately and efficiently.
- Assisted other team members with balancing out their assigned areas throughout the day.
- Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
Store Clerk
Nez Perce Tribal Enterprises
Lewiston, ID
06.2008 - 08.2009
- Kept work area clean and organized at all times.
- Balanced receipts against cash on hand at end of shift to ensure accuracy in accounting records.
- Utilized problem solving skills to resolve issues quickly while maintaining customer satisfaction.
- Provided excellent customer service by greeting customers, responding to questions, and offering assistance with locating items.
- Inventoried merchandise on a regular basis to ensure accuracy of stock levels.
- Organized store shelves according to product type and size.
- Stocked shelves with incoming shipments of products from vendors or suppliers.
- Resolved customer complaints in a timely manner to maintain positive relationships with shoppers.
- Performed opening, closing duties including counting money in registers at start, end of shift, reconciling discrepancies between computer-generated reports and actual count totals.
- Ensured compliance with health and safety regulations.
- Processed customer payments accurately and efficiently.
- Restocked shelves with inventory as needed.
- Assisted in training new staff members on proper cash handling procedures and use of POS system.
- Replenished supplies such as paper towels, toilet paper, napkins. as needed throughout the day.
- Maintained a clean and organized store environment, ensuring a pleasant shopping experience.
Education
High School Diploma -
Lapwai High School
Lapwai, ID05-2008
Some College (No Degree) - CommunityAdvocacyCommunityEducation Human Services
Northwest Indian College
Bellingham, WASkills
- Office Administration
- Care Planning
- Database Management
- HIPAA
- Switchboard operations
- Multi-Line Phone Systems
- Excellent verbal communication skills
- Clerical Support
- Filing management
- Confidentiality
- Travel Coordination
- Scheduling
- Filing
- Invoice Processing
- Data Entry
- Mail handling
- Multi-Line Telephone Systems
- Advanced MS Office Suite knowledge
- Billing and coding
- Medical Terminology
- Housekeeping
- Sales Support
- Supply Ordering
- Customer Service
- Administrative Support
- Cash Management
Timeline
Youth Event Counselor
Nez Perce Tribe Education Dept
08.2024 - Current
Gift Shop Cashier
Nez Perce Tribal Enterprises
08.2015 - 08.2017
Lead Cafe Host
Silver Reef Hotel Casino Spa
09.2013 - 08.2015
Lead Patient Care Coordinator/Refferal Specialist
Lummi Tribal Health Center
03.2011 - 08.2013
Soft Count Team Member
Nez Perce Tribal Enterprises
10.2009 - 08.2011
Store Clerk
Nez Perce Tribal Enterprises
06.2008 - 08.2009
Barista/Cashier Team Lead
Black Bison LLC
March - Current
High School Diploma -
Lapwai High School
Some College (No Degree) - CommunityAdvocacyCommunityEducation Human Services
Northwest Indian College