Antonia Moore
Greensboro,NC
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Knowledgeable Case Manager experienced in coordinating care for inmates as they transitions back into society. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
12
12
years of professional experience
Work History
Associate Professional
A Place Of Their Own
03.2021 - Current
- Maintained clean, safe, and well-organized consumers environment.
- Documented progress notes thoroughly to track consumers achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted consumers with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted consumers in achieving personal goals through tailored care plans and daily skill-building activities.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored medication administration, maintaining accurate records to ensure consumers safety and compliance with prescribed treatment plans.
Case Manager
Dismas Charities
07.2015 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of inmates situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated inmates on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
Senior Engagement Specialist
Accordant- CVS Caremark
05.2018 - 06.2019
- Enhanced client relationships by providing exceptional communication and project management support.
- Presented detailed reports on engagement metrics to senior leadership, highlighting trends, challenges, and areas of opportunity.
Intake Coordinator
Monarch
07.2012 - 05.2018
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Enhanced patient satisfaction with timely and accurate information during the intake process.
Education
Associate of Applied Science - Education
Borough of Manhattan Community College of The City University of New York
New York, NY06.1994
Skills
- Problem-Solving
- Case Management
- Documentation And Reporting
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Care Coordination
- Community Resources
- Case Planning
- Records Management
- Treatment Planning
- Case Management Tracking
- Case Needs Assessment
Timeline
Associate Professional
A Place Of Their Own
03.2021 - Current
Senior Engagement Specialist
Accordant- CVS Caremark
05.2018 - 06.2019
Case Manager
Dismas Charities
07.2015 - Current
Intake Coordinator
Monarch
07.2012 - 05.2018
Associate of Applied Science - Education
Borough of Manhattan Community College of The City University of New York