Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Tawanda Reeves

Tawanda Reeves

Winston-Salem,NC

Summary

Highly competent human service professional with experience in managing projects, coordinating teams, and implementing strategic plans. Known for strong problem-solving skills and ability to adapt to new technologies quickly. Proven track record of effecting positive change and enhancing operational efficiency in previous roles. Skilled in data analysis and client relations.

Overview

17
17
years of professional experience
1
1
Certification

Work History

ASSOCIATE PROFESSIONAL

ELEVATED FAMILY SERVICES
Winston Salem, NC
05.2024 - Current
  • Executed therapeutic monitoring to improve client support outcomes.
  • Supervised paraprofessional staff during Person-Centered service delivery.
  • Implemented behavior and anger management interventions with clients effectively.
  • Managed administration and accurate recording of medication administration records.
  • Completed daily service notes for each client in the Tebra system.
  • Educated clients comprehensively on substance use and abuse issues.
  • Reviewed referral documentation, compiling actionable recommendations for the director.
  • Developed monthly food menus for the group home, considering dietary preferences and allergies.

REVENUE OFFICER

DEPARTMENT OF TREASURY, INTERNAL REVENUE SERVICE-SBSE
06.2023 - Current
  • Collected over $2 million in revenue through effective tax delinquency resolution.
  • Resolved an average of five cases monthly, ensuring compliance with tax obligations.
  • Conducted interviews with taxpayers in varied environments to gather necessary information.
  • Counseled taxpayers on filing and payment obligations to achieve full compliance.
  • Performed credit and financial analysis of taxpayer records to assess theability to pay.
  • Analyzed financial information, including balance sheets and profit and loss statements.
  • Provided guidance on financial alternatives like installment agreements and offers in compromise.
  • Delivered customer service by explaining taxpayer rights and IRS policies.

TAX SPECIALIST (TAX COMPLIANCE OFFICER)

DEPARTMENT OF TREASURY, INTERNAL REVENUE SERVICE-SBSE
12.2021 - 06.2023
  • Plan and conduct examinations and related investigations of a variety of individual and/or business taxpayers.
  • Review examinations and related investigations of a variety of individual and business taxpayers, involving complex tax issues and accounting records.
  • Advise taxpayers of their rights as defined in the examination and appeal guidelines, the actual examination procedures, an explanation of current tax and reporting responsibilities, and the importance and benefits of meeting future responsibilities.
  • Research taxpayer accounts and determine whether penalty and interest determinations follow statutory provisions, procedural requirements, and policy requirements.
  • Train and provide guidance to taxpayers, practitioners, and volunteers on technical tax law and accounting policies, practices, and principles as they relate to pertinent tax law modifications through seminars, speeches, or workshops.
  • Created helpful resources to move efficiently through case processes.
  • Completed financial analysis on all cases.

CHIP CASE MANAGER/SUPERVISOR

MONTGOMERY COUNTY COALITION FOR THE HOMELESS
ROCKVILLE, MD
07.2015 - 07.2022
  • On behalf of individuals that continuously encounter situations in which permanent housing is not secured, evaluate housing barriers as well as assess clients’ needs, leveraging company resources and organization, agency, and tenant / landlord partnerships to overcome issues.
  • Offer clients support concerning budget counseling and financial management and responsibility.
  • Additionally, develop plans to pay outstanding debts, crucial to obtaining and maintain permanent housing solutions.
  • Furthermore, conduct annual reviews, oversee payroll, complete forms / reports, and update and maintain program data including the Homeless Management Information System.
  • Direct the Program Assistant with efforts enhancing operations and contributing to high-quality service being delivered.
  • To date, 85% of clients have stable housing.

TAX ASSOCIATE-SEASONAL

INTUIT-TURBO TAX
MOUNTAIN VIEW, CA
01.2021 - 05.2021
  • Assisted individuals and businesses with tax compliance through virtual consultations and meetings.
  • Conducted comprehensive analyses of financial records, statements, and expenditures.
  • Verified adherence to IRS regulations and additional tax obligations for clients.
  • Identified strategies to reduce liabilities and addressed various tax-related issues.
  • Reviewed prepared tax information, ensuring client comprehension of all processes.
  • Promoted company services to potential clients, converting leads through effective sales techniques.
  • Completed an average of 40 to 50 individual tax returns each season.
  • Achieved Certified Tax Expert designation in 2021 after passing the exam.

TAX PREPARER-SEASONAL

JACKSON HEWITT
BALTIMORE, MD
01.2016 - 07.2020
  • Reviewed financial records and submitted tax returns to the IRS for individuals and businesses.
  • Mastered current tax codes to maximize deductions and optimize savings.
  • Determined appropriate forms based on clients’ financial status and filled out information accurately.
  • Communicated with clients to address questions and assisted with audits.
  • Achieved tax return accuracy rating exceeding 95%.

ENFORCEMENT CONFERENCE OFFICER

LANCASTER COUNTY DOMESTIC RELATIONS
LANCASTER, PA
01.2014 - 07.2015
  • Enforced court-ordered child and spousal support orders, including financial and medical provisions for non-compliance.
  • Attended court proceedings to prosecute individuals for support case non-compliance.
  • Managed interstate and intrastate cases within assigned caseload.
  • Acquired knowledge of family laws from various states and countries regarding support orders.
  • Testified in court on behalf of the agency or client, preparing necessary documents and presenting case status information to the judge.

GEAR UP SPECIALIST

SCHOOL DISTRICT OF LANCASTER
Lancaster, PA
01.2011 - 01.2014
  • Conducted community outreach initiatives for students and parents.
  • Delivered life and leadership skills classes to students.
  • Provided individualized and group career counseling to enhance student support.
  • Taught online career lessons to facilitate direct instruction.
  • Tracked program data for quarterly and annual reports; assisted in report preparation.
  • Developed and monitored GEAR Up budget, recording all expenditures accurately.

ENFORCEMENT CONFERENCE OFFICER

LANCASTER COUNTY DOMESTIC RELATIONS
LANCASTER, PA
06.2008 - 12.2010
  • Enforced court-ordered child and spousal support, including financial and medical provisions for non-compliance.
  • Attended court proceedings to prosecute non-compliant individuals in support cases.
  • Managed interstate and intrastate cases within assigned caseload, ensuring adherence to relevant laws.
  • Acquired knowledge of family laws from various states and countries regarding support orders.
  • Testified in court on behalf of the agency or client, presenting financial data and case status information to the judge.

DISCHARGE PLANNER

Manor Care Health Services
Lancaster, PA
02.2008 - 06.2008
  • Maintained timely communication with physicians on patient progress during treatment and discharge.
  • Facilitated referrals for follow-up appointments with specialists post-discharge.
  • Participated in multidisciplinary team meetings to assess appropriate care levels before discharge.
  • Coordinated essential services post-hospitalization, including home health care and transportation.
  • Developed individualized discharge plans addressing patients' medical and psychosocial needs.

Education

Post Baccalaureate - Accounting

Post University
Waterbury, CT
06.2021

Master of Science - Human Service

Capella University
Minneapolis, MN
06.2013

Post-Degree Certificate - Non-profit Management And Leadership

Capella University
Minneapolis, MN
06-2013

Bachelor of Arts - Sociology, specializing in Criminology

Millersville University
Millersville, PA
05.2007

Skills

  • Financial analysis and reporting
  • Tax preparation and auditing
  • Project management and oversight
  • Financial planning and strategy
  • Regulatory compliance
  • Documentation and record-keeping
  • Client relations and assessments
  • Verbal and written communication
  • Team collaboration and leadership
  • Customer service excellence
  • Behavior management strategies
  • Substance abuse education
  • Case management expertise
  • Conflict resolution skills
  • Problem-solving abilities
  • Training and mentoring initiatives
  • Decision-making processes
  • Performance metrics analysis
  • Effective communication techniques
  • Cross-functional teamwork dynamics
  • Business continuity planning strategies
  • Continuous improvement methodologies
  • Time management skills
  • Relationship building

Certification

  • Tax Preparer License, State of Maryland
  • Federal Preparer Tax Identification Number (PTIN) holder
  • CPR / First Aid

Timeline

ASSOCIATE PROFESSIONAL

ELEVATED FAMILY SERVICES
05.2024 - Current

REVENUE OFFICER

DEPARTMENT OF TREASURY, INTERNAL REVENUE SERVICE-SBSE
06.2023 - Current

TAX SPECIALIST (TAX COMPLIANCE OFFICER)

DEPARTMENT OF TREASURY, INTERNAL REVENUE SERVICE-SBSE
12.2021 - 06.2023

TAX ASSOCIATE-SEASONAL

INTUIT-TURBO TAX
01.2021 - 05.2021

TAX PREPARER-SEASONAL

JACKSON HEWITT
01.2016 - 07.2020

CHIP CASE MANAGER/SUPERVISOR

MONTGOMERY COUNTY COALITION FOR THE HOMELESS
07.2015 - 07.2022

ENFORCEMENT CONFERENCE OFFICER

LANCASTER COUNTY DOMESTIC RELATIONS
01.2014 - 07.2015

GEAR UP SPECIALIST

SCHOOL DISTRICT OF LANCASTER
01.2011 - 01.2014

ENFORCEMENT CONFERENCE OFFICER

LANCASTER COUNTY DOMESTIC RELATIONS
06.2008 - 12.2010

DISCHARGE PLANNER

Manor Care Health Services
02.2008 - 06.2008

Post Baccalaureate - Accounting

Post University

Master of Science - Human Service

Capella University

Post-Degree Certificate - Non-profit Management And Leadership

Capella University

Bachelor of Arts - Sociology, specializing in Criminology

Millersville University

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