Summary
Overview
Work History
Education
Skills
Timeline
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ANTONIA NANCE

Charlotte,NC

Summary

Dynamic operations leader with a proven track record at Healthcare Services Group, excelling in strategic planning and financial analysis. Skilled in fostering client relationships and enhancing operational efficiency, I leverage effective communication and team leadership to drive results and ensure regulatory compliance. Committed to achieving organizational goals and improving service delivery.

Overview

26
26
years of professional experience

Work History

Director of Operations

Healthcare Services Group
04.2004 - Current
  • Facilitate communication between HCSG and clients
  • Oversee purchasing and payroll budgets
  • Verify compliance with established sanitation regulations
  • Identify and engage high-level account managers with opportunities for advancement
  • Evaluate and interpret financial reports
  • Review and administer client contracts
  • Develop and implement operational strategies to improve efficiency and reduce costs
  • Developed and maintained client relationships to grow business and improve account retention.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.

K-3 Literacy Assistant

Charlotte Mecklenburg Schools
06.1999 - 04.2005
  • Provided small group instruction to students struggling to learn to read
  • Acted as substitute teacher when required
  • Taught basic Spanish

Education

Masters of Business Administration -

Fayetteville State University
Fayetteville
05.2021

Associates of Applied Sciences - DIETETICS

GASTON COLLEGE
Gastonia
06.2014

Bachelors of Science - Political Science

University of NC At Charlotte
Charlotte
12.2005

Skills

  • Effective time utilization
  • Collaboration skills
  • Detail-oriented
  • Written and oral communication
    Active listening
    Interpersonal skills
  • Data interpretation
  • Team leadership
  • Employee training
  • Department oversight
  • Decision making
  • Problem solving
  • Effective communication
  • Financial analysis
  • Client relationship management
  • Budget management
  • Regulatory compliance
  • Effective leader
  • Staff development
  • Staff management
  • Strategic planning and execution
  • Operations management
  • Customer relations
  • Profit and loss accountability
  • Time management abilities
  • Analytical skills

Timeline

Director of Operations

Healthcare Services Group
04.2004 - Current

K-3 Literacy Assistant

Charlotte Mecklenburg Schools
06.1999 - 04.2005

Masters of Business Administration -

Fayetteville State University

Associates of Applied Sciences - DIETETICS

GASTON COLLEGE

Bachelors of Science - Political Science

University of NC At Charlotte

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ANTONIA NANCE