Aracely Ochoa
Sparks,NV
Summary
Highly motivated team player with excellent verbal and written communication skills. Specializing in computer support, customer support, upgrades, and troubleshooting. Flexible and resilient candidate, competent in all technical skills while also maintaining a focus on customer experience.
Overview
7
7
years of professional experience
Work History
Operations Representative
ITS Logistics
09.2025 - Current
- Coordinate the daily movement, tracking, and documentation of goods.
- Act as a key link between customers, carriers, and internal teams to ensure smooth supply chain execution.
- Focus on pickups, deliveries, issue resolution, and efficient resource use like trucks or trailers, often using company software
Server
Grand Sierra Resort and Casino
04.2024 - 09.2025
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Care Aide
Renown Regional Medical Center
10.2022 - 02.2024
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Kept clients engaged in social networks and communities for personal health and growth.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Partner Personnel Specialist
Clear Capital
02.2020 - 10.2022
- Worked remotely helping brokers schedule appraisals and making sure the appraisals we're done on time and efficiently.
- Made 100+ outbound calls, emails and/ or text messages.
- Used company trouble shooting resolution tree to evaluate technical problems and find appropriate solutions.
- Identified and communicated customer needs to quality teams.
Packer
Petsmart Distribution Center
05.2019 - 01.2020
- Protected materials for transport by correctly packaging products in boxes and crates.
- Completed daily orders with expert picking and packing of shipments.
- Operated pallet jacks and material moving equipment to recieve and transport items from various warehouse locations.
Education
High School -
Sprsks High School
Sparks, NVSkills
- Customer support excellence
- Independent and team collaboration
- Proactive drive
- Effective time utilization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Representative
ITS Logistics
09.2025 - Current
Server
Grand Sierra Resort and Casino
04.2024 - 09.2025
Care Aide
Renown Regional Medical Center
10.2022 - 02.2024
Partner Personnel Specialist
Clear Capital
02.2020 - 10.2022
Packer
Petsmart Distribution Center
05.2019 - 01.2020
High School -
Sprsks High School