ASHLEY B. LARSON
Securian Financial
Blaine,MN
1
Certification
16
years of professional experience
Improved claims processing and customer service support through strong analytical and problem-solving capabilities.
Advanced team leadership, operational management, and client relationship development across insurance and hospitality sectors.
Delivered efficient service and stronger customer satisfaction through compliance, conflict management, and effective communication.
Work History
Claims Representative
1 Year- Processed and analyzed customer claims with accuracy and attention to detail.
- Maintained accurate records of all communications with customers.
- Utilized effective problem-solving techniques to resolve complex customer issues.
- Successfully resolved escalated claims to ensure customer satisfaction.
- Ensured compliance with federal, state, and company regulations related to claims processing.
- Utilized knowledge of insurance policies and procedures to determine coverage eligibility.
Restaurant Manager
2 Years 6 Months- Demonstrating and reinforcing leadership behaviors and basic people minimums necessary to gain commitment from crew and leadership.
- Enforcing, and educating crew on all appropriate personnel policies, labor laws, security and safety procedures.
- Developing and training to complete performance appraisals based on goals and objectives for employees.
- Maintaining critical standards for raw and finished product quality, service speed, cleanliness, and sanitation.
- Executing plans to improve guests experiences and increase their loyalty.
- Ensuring all security procedures are executed (cash deposits, staggered scheduling, etc.) controls assigned p & l line items, food components, labor, waste, and cash.
- Cultivated positive relationships with customers through excellent hospitality services.
Insurance Agency Owner
6 Years 2 Months- Manage all daily operations of an independent licensed insurance agent and agency owner, including administrative duties, scheduling, training, client communications, and sales.
- Demonstrated strong interest and specialized skills in Life Insurance.
- Interviewed, hired, trained, and supervised new Agents, managing up to a team of three team members.
- Specializing in the sales and remittance of various insurance instruments - home, auto, life insurance - with a specialization in juvenile life insurance policies.
- Established relationships with other professionals in related industries such as finance, accounting, legal services.
Server/Supervisor
10 Years 5 Months- Service Supervisor and Floor Lead for a multi-level upscale dining concept of over $6 million in annual sales revenue.
- Managed and coordinated all floor training and scheduling of service staff up with an AOR up to 40 personnel.
- Balance and count safes daily, balance bar drawers, cash handling, deposits, and rectifying daily/weekly receipts.
- Customer/Client focus ensuring their experience is up to the highest company service standards.
Education
High School Diploma
Skills
Cash handling and deposits
Report generation
Team scheduling and supervision
Training and development
Microsoft Word proficiency
POS system expertise
Salesforce expertise
Inventory and receiving management
Sales and customer service
Hospitality industry knowledge
Inside sales strategies
Team leadership and management
Guest services excellence
Account management skills
Profit and loss analysis
Interviewing techniques
Cash register operation
Effective communication skills
Conflict resolution strategies
Insurance sales knowledge
Typing proficiency
Cold calling techniques
Microsoft Office suite skills
Windows operating system knowledge
Banking procedures understanding
Customer support excellence
Phone etiquette mastery
Call center operations knowledge
Negotiation skills development
Data entry accuracy
B2B sales expertise
Employment law understanding
Client retention strategies
Personal Information
- Driving License: Driver’s License
- Work Permit: Authorized To Work: US for any employer
Certification
Driver’s License
PERSONAL INFORMATION
- Authorized To Work: US for any employer
- Driving License: Driver’s License
- Work Permit: Authorized To Work: US for any employer
Timeline
Claims Representative
Securian Financial
10.2025 - CurrentRead More
Restaurant Manager
Flynn Group- Applebee’s
03.2023 - 09.2025Read More
Insurance Agency Owner
Farmers Insurance Agency
02.2017 - 04.2023Read More
Server/Supervisor
Rudy’s Redeye Grill
01.2011 - 06.2021Read More
North Saint Paul High School
High School Diploma
Read More