Antonia Nicolau-page
Humble
Summary
Client-focused Relationship Banker and Financial Services Professional with proven experience engaging clients, managing cash transactions, and delivering exceptional client experiences in branch and lobby environments. Skilled in educating clients on self-service banking technologies including mobile banking, online banking, and ATM usage. Demonstrated ability to build strong relationships, identify financial solutions, manage financial center traffic, and operate within strict regulatory and risk management guidelines. Fluent in English, Spanish, and Portuguese.
Overview
7
7
years of professional experience
Work History
Relationship Banker ( Contract )
Texas Capital Bank
08.2024 - 12.2025
- Engaged clients in the financial center lobby to educate and assist with transactions using self-service resources, including mobile banking, online banking, and ATMs.
- Conducted deep conversations with clients to understand financial priorities and connected them with appropriate banking, lending, and investment solutions.
- Executed cash transactions accurately and efficiently while adhering to all operational, risk, and compliance guidelines.
- Built and maintained strong client relationships to support long-term financial goals and improve overall client experience.
- Managed financial center traffic, appointments, and outbound client calls to ensure efficient service delivery.
- Collected, verified, and maintained accurate client and operational data within internal systems.
Retail Banker III
Amegy Bank
05.2023 - 06.2024
- Performed teller and banker responsibilities including deposits, withdrawals, payments, money orders, and cash balancing with zero error rate.
- Educated clients on banking products, digital tools, and self-service technologies to enhance convenience and efficiency.
- Identified client needs and confidently recommended financial solutions, driving cross-selling and referral opportunities.
- Delivered personalized service to strengthen client relationships and improve client experience branding.
- Managed confidential client information in compliance with banking regulations and security standards.
- Balanced cash drawers, vault inventory, and ATM cash supplies daily.
Universal Banker
Woodforest Bank
02.2022 - 08.2023
- Provided full-service banking support including cash transactions, account maintenance, and ATM operations.
- Consistently exceeded individual sales goals in a salary-plus-incentive environment.
- Educated clients on account features, upgrades, and self-service banking options.
- Resolved client issues using strong problem-solving and critical thinking skills.
- Collaborated with branch teams to manage referrals and deliver client-focused solutions.
Customer Service Cashier
PLS Check Cashing
05.2019 - 08.2020
- Processed high-volume cash, check, and electronic transactions with accuracy.
- Delivered personalized customer service while adhering to established procedures and compliance standards.
- Balanced cash drawers daily and ensured accuracy of deposits and sales receipts.
Education
MBA - Finance
Texas Southern University
Houston, TX12-2018
Associate of Arts - Business Administration
Houston Community College
Houston, TX05-2015
Skills
- Client Relationship Building & Client Experience
- Cash Handling & Cash Management
- Self-Service Banking Education (ATM, Mobile Banking, Online Banking)
- Account Management & Client Solutions Advisory
- Sales, Cross-Selling & Referral Identification
- Risk Management & Regulatory Compliance
- Time Management & Capacity Planning
- Problem Solving & Critical Thinking
- Oral & Written Communication
- Microsoft Office Suite (Excel, Outlook, PowerPoint, Access)
Timeline
Relationship Banker ( Contract )
Texas Capital Bank
08.2024 - 12.2025
Retail Banker III
Amegy Bank
05.2023 - 06.2024
Universal Banker
Woodforest Bank
02.2022 - 08.2023
Customer Service Cashier
PLS Check Cashing
05.2019 - 08.2020
MBA - Finance
Texas Southern University
Associate of Arts - Business Administration
Houston Community College